Randi Gunderson
Weston
Summary
Detail-oriented professional with experience in customer service and quality assurance. Known for problem-solving abilities and team collaboration, consistently enhancing customer satisfaction and operational efficiency in retail and hospitality settings.
Overview
4
4
years of professional experience
Work History
Cashier
Legends
Valdez
05.2026 - Current
- Processed cash, credit, and digital payments with attention to security and accuracy.
- Processed customer transactions efficiently and accurately.
- Addressed customer inquiries and concerns to enhance shopping experience.
- Personalized service for each customer to improve overall satisfaction.
- Collaborated with team members to ensure smooth operations.
- Fulfilled diverse duties given by management to ensure team effectiveness.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Bed Maker
La Quinta
Trinidad
08.2025 - 12.2025
- Changed bed linens, including sheets, blankets, pillowcases, and mattress pads.
- Prepared guest rooms by changing linens and arranging furnishings efficiently.
- Maintained cleanliness standards across all hotel areas.
- Replenished supplies and amenities, contributing to improved guest satisfaction.
- Responded promptly to guest requests for additional amenities and services, ensuring a positive experience.
- Created a welcoming atmosphere through active engagement with guests throughout the day.
Shift Leader
Dunkin' Donuts
Trinidad
11.2024 - 05.2025
- Supervised daily operations, ensuring quality standards were consistently met.
- Provided exceptional customer service while fostering a positive shift environment.
- Resolved customer complaints, enhancing customer satisfaction through effective solutions.
- Maintained organized work environment by delegating tasks effectively.
- Maintained company compliance to support operational integrity and quality. and operational standards consistently.
- Processed transactions efficiently at cash register, maintaining accuracy.
- Monitored stock levels and ordered supplies to maintain inventory.
- Coordinated with shift leaders and management for seamless transition between shifts.
Delivery Driver
Blackjack Pizza
Denver
01.2024 - 05.2025
- Delivered pizzas efficiently to customers across multiple locations.
- Ensured accuracy in delivery paperwork to facilitate timely order processing.
- Complied with quality and safety standards during food handling to uphold customer satisfaction.
- Collaborated with team members to foster a positive and efficient work environment.
CSR, Sales
Pilkington NSG
Denver
11.2022 - 06.2024
- Delivered customer service and technical support across phone, email, live chat, and social media channels.
- Guided customers in selecting products and services tailored to their needs.
- Managed customer inquiries and resolved issues to enhance satisfaction.
Skills
- Transaction processing
- POS systems
- Checkout area maintenance
- Customer service
- Customer engagement
- Operational efficiency
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Staff training
- Transaction record keeping
- Empathy and patience
Timeline
Cashier
Legends
05.2026 - Current
Bed Maker
La Quinta
08.2025 - 12.2025
Shift Leader
Dunkin' Donuts
11.2024 - 05.2025
Delivery Driver
Blackjack Pizza
01.2024 - 05.2025
CSR, Sales
Pilkington NSG
11.2022 - 06.2024