Ramona Davidson
Denver
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Classic Collision Center
Thornton
01.2025 - 05.2025
- Assisted customers with inquiries and concerns regarding vehicle repairs.
- Processed customer information and scheduled appointments efficiently.
- Communicated repair status updates to customers regularly.
- Collaborated with technicians to ensure accurate service delivery.
- Educated customers on services offered and maintenance recommendations.
- Resolved customer complaints in a professional and timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Crash Champions
Thornton
01.2024 - 12.2024
- Assisted customers with inquiries and concerns regarding vehicle repairs.
- Processed customer information and scheduled appointments efficiently.
- Communicated repair status updates to customers regularly.
- Maintained a clean and organized front desk area for customer interactions.
- Handled payment transactions and ensured proper documentation was completed.
- Educated customers on services offered and maintenance recommendations.
- Resolved customer complaints in a professional and timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
Office Manager
Caliber Collison
Thornton
11.2018 - 12.2023
- Managed office supplies and inventory to ensure operational efficiency.
- Coordinated schedules and meetings for executive staff and team members.
- Supervised administrative staff to maintain high productivity levels.
- Implemented office policies and procedures to streamline daily operations.
- Developed filing systems to organize documents and improve accessibility.
- Facilitated communication between departments to enhance collaboration efforts.
- Trained new employees on office protocols and software usage.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
Sales Coordinator
Staples
Westminster
03.2005 - 01.2018
- Coordinated sales activities and schedules for multiple team members.
- Managed client communications and ensured timely follow-ups.
- Assisted in preparing sales presentations and promotional materials.
- Streamlined reporting processes to enhance team performance tracking.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Coordinated and finalized sales proposals to complete purchases.
Education
Associate of Applied Science - Business Administration
Corinthan College (Parks College
Thornton Co01-1997
Skills
- Customer service
- Appointment scheduling
- Payment processing
- Vehicle maintenance education
- Complaint resolution
- Customer relationship management
- Office administration
- Customer satisfaction measurement
- Time management
- Effective communication
- Record keeping
- Problem solving
- Call escalation
- 10-key
- Order processing
- Typing proficiency
- Verbal and written communication
- Clerical support
- Customer relations
- Microsoft outlook
- Calendaring
- Money handling
- Building rapport
- Staff education and training
- Adaptive team player
- Product knowledge
- Spreadsheets
Timeline
Customer Service Representative
Classic Collision Center
01.2025 - 05.2025
Customer Service Representative
Crash Champions
01.2024 - 12.2024
Office Manager
Caliber Collison
11.2018 - 12.2023
Sales Coordinator
Staples
03.2005 - 01.2018
Associate of Applied Science - Business Administration
Corinthan College (Parks College
Similar Profiles
Yasmine EsawyYasmine Esawy
Accounts Receivable Specialist at Classic Collision CenterAccounts Receivable Specialist at Classic Collision Center
Scott PlessScott Pless
Assistant Manager at Classic Collision CenterAssistant Manager at Classic Collision Center
Elijah HughesElijah Hughes
Auto Body Technician at Classic Collision CenterAuto Body Technician at Classic Collision Center
Salvador JimenezSalvador Jimenez
Auto Body Technician at Classic Collision CenterAuto Body Technician at Classic Collision Center
Kayla WilliamsonKayla Williamson
Personal Banker at BOK FinancialPersonal Banker at BOK Financial