Ralph Wilk
Brighton
Summary
Accomplished Pickup and Delivery Driver with a proven track record at Forward Air, enhancing delivery efficiency and customer satisfaction through expert route planning and exceptional communication skills. Skilled in GPS navigation and problem-solving, I significantly improved operational productivity. My dedication to safety and punctuality, coupled with a strong ability to foster positive relationships with customers, sets me apart.
Overview
18
18
years of professional experience
Work History
Pickup and Delivery Driver
Forward Air
02.2021 - 09.2024
- Provided exceptional customer service through professional communication and problem-solving skills.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Efficiently planned routes for optimal time management and fuel conservation.
- Fostered positive working relationships with regular customers.
- Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced customer satisfaction by providing timely and accurate delivery of packages.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Pickup and Delivery Driver
NextGen
07.2020 - 02.2021
- Provided exceptional customer service through professional communication and problem-solving skills.
- Efficiently planned routes for optimal time management and fuel conservation.
- Increased delivery efficiency by effectively organizing cargo within the vehicle.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Driver, Warehouse Orders
Western Flyer Delivery Service
03.2007 - 07.2020
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
Education
High School Diploma -
McClave High School
McClave, COSkills
- Safe driving
- Safe driving practices
- Order picking accuracy
- Loading and unloading
- City and non-city driving
- Pallet jack operation
- Warehouse safety procedures
- Punctuality
- Material handling equipment
- GPS navigation
- Safety protocols
- Order picking
Timeline
Pickup and Delivery Driver
Forward Air
02.2021 - 09.2024
Pickup and Delivery Driver
NextGen
07.2020 - 02.2021
Driver, Warehouse Orders
Western Flyer Delivery Service
03.2007 - 07.2020
High School Diploma -
McClave High School
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