Rakesh Kumar Verma

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· Key Point of contact for residents/owners/directors for any onsite issue at the property to be taken up with the board of directors as necessary for taking required/corrective measures.

· Coordinating with required skill trade personnel and companies to ensure the quality of service and repairs conducted for any issues or complaints raised in the premises.

· Maintain a cordial relationship with residents and everyone who come to the office;

· Managing and providing solutions to administrative problems and enquires;

· Maintaining inventory of stock in the premises.

· Preparing inputs/notes for the meetings and Daily site inspection of essential services and surrounding.

· Working with the appropriate licensing bodies to ensure all permits are up to date and valid.

· Corresponding with the appropriate government parties (Fire, Health & Safety etc.) to ensure both the safety of the residents and the premises.

Managing default unit owners along with Director; Managing tenant rollover in the premises.

· Consulting clients for their financial wellbeing

· Recruiting and developing upcoming advisors for continuous progress in their careers within the financial history.

Building trust, sound relationships, and educating people on the importance of future security for themselves and their families.

· Help clients to get the recommendation and planning implemented with the help of a team of experts available within or outside.

· Conduct informational / educational seminars to inform groups / individuals about how they can better control their personal finances.

· Actively involved in providing training and guidance of new employees and developing mentor/mentee relationships.

Understanding the situation is key to offering the right product.

· Designed, Conceptualized & locally developed water heater for heating of the homes & office spaces.

· Lead rental scheme for rapid business growth and deploying a process to track the return of water heaters in accordance with Competition Bureau guidelines after an abnormal number of escalations and customer complaints.

· Led team to resolve duplication and cumbersome reporting stemming from stakeholders at the Teleservices Sales Centre creating confusion, decreased reliability and productivity.

· Designed a Master Report encompassing KPI’s and crafted standardized reporting formats with sub-formats to gather pertinent data.

· Trained staff on the new Master Reports circulated across the business.

· Increased productivity of reporting by reducing duplication and collation time.

Lead team of Customer Service Representative in the call center to review the process for checking in potential clients and the transition to the field sales team struggling to close sales.

· Heading operations in assignments with the focus on streamlining the existing system, keeping in mind the requirement of client deliverable & organization goals.

· Monitor the overall functioning of processes across the company, identifying improvement areas and implementing adequate measures to maximize customer / employees’ satisfaction level.

Responsible for ensuring that the cost center remains a profit-making center for the Company.

· Heading Microsoft India operations with focus on increasing sales revenue along with ensuring client satisfaction.

· Supervision and management of people in terms of ensuring a motivated and committed workforce to control attrition; identify and organize training needs to enhance the employee’s productivity.

· Client management which includes Monthly/Quarterly Business reviews to build and test Business Contingency Plans and Process Mapping to share good business practices across other team members.

Member of the Local Council Body and ensures original level best practices are implemented across the site; expertise falls in areas of Legal, Finance and Risk Management.

· Overall, in-charge of Organic Manufacturing Plant- Responsible for production of factory orders as per manufacturing schedule within production manufacturing cost budget.

· Handled a work force of 125 people spread across 3 Assistant Managers.

· Also Coordinating with Government Bodies for necessary statutory requirements, supply of raw Material and marketing of finished goods.

Develop team strategies to assess internal and external deliverables to take them to completion. Support the completion of projects associated with the introduction of new equipment, line improvement, elimination of single failure points and alleviate risks to production, supply, and lead time process optimization accounting for annualized savings.

· Selected as member of Core Group formed for Modernization of Tractor Manufacturing Plant from Traditional assembling lines to Conveyor assembly lines using TQM Concepts.

· Responsible for monitoring & improving process Yield which includes Optimizing Process/equipment condition to maximize cycle Time, Plan and follow up on their maintenance.

Reduction in defects using concepts, investigating the problems using root cause analysis (RCA) of defects. Also studying defects types and their effects using Failure mode and Effect Analysis (FMEA).