Rajesh Devaraj
Bangalore
Summary
With over 8 years of experience in HR Operations, I have successfully managed end-to-end Master Data Management processes in Workday & SAP, ensuring data accuracy and quality. Skilled in handling payroll governance, stakeholder management, and leading teams, I have consistently met SLA and KPI targets. Recognized for driving data quality improvements, automating processes, and achieving high customer satisfaction levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Analyst
Anheuser-Busch InBev
Bangalore
03.2021 - 10.2024
- Managed end-to-end Master Data Management (MDM) from 'Hire to Retirement' process in Workday and SAP, including handling personal data changes and job changes, etc.
- Ensured weekly and monthly Quality, SLA, and KPI targets were met through weekly connects with the zone, team meetings, and escalations.
- Managed weekly meetings with various zones to ensure accurate data quality KPIs for Workday and SAP are maintained.
- Successfully managed mass uploads for UK new hires using EIB templates, ensuring 100% accuracy and timely updates in Workday and SAP, which enhanced onboarding efficiency.
- Trained and mentored new team members, improving team efficiency by 15% and reducing service-related errors.
- Participated in daily stand-up meetings with PBPs and the Payroll team to ensure all queries and issues were highlighted and addressed promptly.
- Managed weekly meetings with the payroll team to address and resolve open issues prior to payroll closing, ensuring zero impact on employees. Led continuous improvement initiatives to enhance payroll processes.
- Generated probation letters for UK employees based on monthly reminder reports and effectively communicated them to line managers and People Business Partners (PBPs).
- Managed uploading payroll salary files weekly and monthly for all Europe & Nordics employees, utilizing JP Morgan tool, and collaborated with the Treasury team for releasing payments on timely payments.
- Tools Worked: Workday, SAP, Salesforce, ServiceNOW, JP Morgan, PowerBi, and MS Excel
- Projects 1: Data Quality Governance - Managed data quality governance by establishing and leading recurring calls with various zones to ensure alignment and progress towards our data quality KPIs. My efforts helped us meet our targets by the end of the year, and as a result, I was honoured with awards and recognition for my contributions.
- Projects 2: Data Quality Governance - collaborated with the payroll team to resolve payroll issues identified in Workday and SAP. I maintained updated trackers and held regular, weekly meetings with the integration team to ensure all issues were addressed and resolved.
HR Analyst
Anheuser-Busch InBev
Bangalore
03.2018 - 02.2021
- Managed Tier 1 (Inbound & Outbound) calls & Tier 2 backend operations concerning US Benefits (Health Insurance), Master Data Management (Hire to Retirement Process in Workday), and Payroll from active and retired US employees, including creating Jira tickets as needed and managing escalations.
- Managed queries from the HRServiceCenter@Anheuser-Busch.com email box, ensuring prompt creation of Jira tickets, and conducted C-Sat surveys as required for all emails and calls received from employees and PBPs.
- Managed daily Jira tickets received from employees and PBP's, and also collaborated with various vendors to resolve queries within the specified SLA.
- Conduct weekly meetings with different vendors to discuss the open action items and provide resolutions.
- Assisted employees with queries and guided them through the annual enrolment process, as well as supported them with life event changes.
- Oversaw end-to-end appeal processes, updated trackers, and held weekly meetings with the appeal committee members.
- Tools Worked: Workday, SAP, Jira, Benefits Portal, Incontact, PowerBi, and MS Excel
- Projects: Successfully developed Standard Operating Procedures (SOPs) for all call scenarios from active and retired employees, enabling new team members to refer during calls to improve service delivery.
HR Advisory Analyst
Accenture
Bangalore
11.2016 - 02.2018
- Managed end-to-end Master Data Management (MDM) process from hire-to-retirement processes in SAP for European employees.
- Utilized SAP to extract reports for maintaining data quality KPIs and ensuring accurate data.
- Created purchase requisitions (PR) for various vendors in ERP and regularly uploaded invoices received from the payroll team.
- Tools Worked: Salesforce, SAP and MS Excel
Quality Advisor
Convergys
Bangalore
04.2014 - 09.2016
- Served as Quality Advisor at Convergys for AT&T process
- Listened to calls handled by US employees, provided feedback on adherence to SOPs
- Conducted audits and shared quality percentages metrics via email
- Trained two new batches as process trainer and developed SOPs
Customer Care Associate
Convergys
Bangalore
11.2010 - 03.2014
- Began career at Convergys as Customer Care Associate for US JP Morgan bank client.
- Managed end-to-end inbound calls for "EBT" food stamps card process.
- Managed escalation calls and promoted to subject matter expert.
- Trained three batches on the process and oversaw their certification.
Education
Bachelor of Commerce - Finance & Accounts
Bangalore University
Bangalore, India05.2008
Skills
- Master Data Management
- Time Management
- Problem Solving
- Data Quality Governance
- Continuous Improvement
- Project Completion
- Stakeholder Communication
- Interpersonal Communication
- Team Collaboration
- Reporting
Certification
- MS Excel Pivot Tables
- Advanced Excel Formulas
- Business Intelligence using Power BI
- Excel Using Al
Accomplishments
- Data Quality - Awarded for successfully driving data quality governance, which contributed to achieving the 2023 targets across all zones.
- Ticket Tracking & C-SAT - Received an award for effectively monitoring ticket tracking and maintaining a high C-Sat% which helped to achieve yearly target for the team.
- Employee Contracts - Received an award for successfully implementing a BOT to automate weekly contract uploads in Workday, eliminating the manual process.
Languages
English, Kannada, Tamil, Hindi
Disclaimer
I hereby declare that the above-mentioned details are true and fair to the best of my knowledge.
Place: Bangalore
Date:
Timeline
Senior Analyst
Anheuser-Busch InBev
03.2021 - 10.2024
HR Analyst
Anheuser-Busch InBev
03.2018 - 02.2021
HR Advisory Analyst
Accenture
11.2016 - 02.2018
Quality Advisor
Convergys
04.2014 - 09.2016
Customer Care Associate
Convergys
11.2010 - 03.2014
Bachelor of Commerce - Finance & Accounts
Bangalore University
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