Rainbow Marsh
Colorado Springs
Summary
Customer service expert with proven ability to resolve billing inquiries and maintain precise records. Achievements include significant improvements in client satisfaction and operational efficiency. Strong attention to detail enhances overall service quality.
Overview
7
7
years of professional experience
Work History
Front Desk/Housekeeper
Hotel Yuma
Yuma
01.2025 - 04.2025
- Delivered friendly service by promptly addressing guest requests and concerns.
- Maintained daily logs to track room status, availability, and condition after each shift.
- Ensured compliance with safety regulations across the facility to uphold standards.
- Compiled shift reports detailing housekeeping activities, room vacancies, and timekeeping data.
Data Entry
Advantage Logistics Solutions
Fountain
02.2024 - 01.2025
- Ensured accuracy of data entry into computer system through diligent verification processes.
- Maintained comprehensive records of all data entry activities to support administrative efficiency.
- Processed payroll information with precision, confirming data integrity throughout.
- Assisted with various administrative tasks, including filing and data entry management.
Billing Representative
Spectrum
Colorado Springs
11.2021 - 01.2024
- Resolved customer billing inquiries and discrepancies in a timely manner.
- Clarified billing terms and charges through effective communication with customers.
- Processed customer payments while diligently tracking outstanding balances.
- Investigated and addressed customer complaints regarding billing issues.
- Answered questions about invoices, resolving issues identified during invoicing and collection.
Administrative Office Associate
C&K Distribution
Colorado Springs
02.2018 - 03.2020
- Managed supplies and inventory levels through effective vendor collaboration.
- Provided administrative support across multiple departments to enhance operations.
- Accurately input customer information into database system, ensuring data integrity.
- Assisted with diverse projects, including research, data entry, and information analysis.
- Ensured documentation accuracy prior to submission to maintain compliance.
Education
Associate of Applied Science - Business Administration And Management
Pikes Peak Community College
Colorado Springs, COSkills
- Customer service and support
- Data entry and record keeping
- Communication skills
- Problem resolution
- Attention to detail
- Time management
- Organizational skills
- Analytical thinking
- Team collaboration
- Multi-task management
- Database management
- Computer skills
Timeline
Front Desk/Housekeeper
Hotel Yuma
01.2025 - 04.2025
Data Entry
Advantage Logistics Solutions
02.2024 - 01.2025
Billing Representative
Spectrum
11.2021 - 01.2024
Administrative Office Associate
C&K Distribution
02.2018 - 03.2020
Associate of Applied Science - Business Administration And Management
Pikes Peak Community College