Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic

Rainah Myers

Parker

Summary

Retail professional with proven track record in driving product visibility and sales growth. Known for strong collaboration skills and adaptability, ensuring team goals are met amidst changing needs. Expertise in inventory management, visual merchandising, and customer engagement. Recognized for reliability and results-driven approach in fast-paced environments.

Professional with experience in office administration, prepared to enhance organizational efficiency. Strong focus on team collaboration and achieving results. Possesses skills in scheduling, document management, and communication. Known for adaptability and reliability in dynamic environments.

Overview

18
18
years of professional experience

Work History

Retail Merchandiser

Blackhawk Network
09.2024 - Current
  • Led merchandising strategies to optimize product placement and enhance customer engagement.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Collaborated with cross-functional teams to execute promotional displays, driving brand visibility.

Wheeled Vehicle Mechanic (91B)

Army National Guard
09.2009 - Current
  • Squad leader for 7 soldiers within the maintenance section. Performs limited diagnosis, routine repairs and maintenance on heavy-duty mobile equipment, combat, tactical and automotive vehicles. Assists higher graded mechanics in the repair and/or overhaul of major systems to include internal combustion engines, turbine engines, automatic and non-automatic transmissions, heavy duty drive line systems, and hydraulic utility systems and controls.
  • Diagnosed and repaired mechanical issues in wheeled vehicles using advanced diagnostic tools.
  • Oversaw maintenance schedules, ensuring vehicle readiness and compliance with safety standards.
  • Trained junior mechanics on repair techniques and best practices for vehicle maintenance.
  • Collaborated with team to troubleshoot complex mechanical problems, enhancing operational reliability.
  • Managed inventory of parts and supplies, optimizing resource allocation for repairs and services.
  • Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
  • Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
  • Ensured safe operation of vehicles through meticulous inspections and adherence to safety protocols.
  • Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
  • Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.

Account Manager/Customer Service Representative

Acme Distribution Centers
06.2023 - 08.2024
  • Cultivated strong client relationships to enhance customer satisfaction and retention.
  • Developed and executed strategic account plans to meet client needs and drive business growth.
  • Collaborated with cross-functional teams to ensure seamless service delivery and support for clients.
  • Managed customer inquiries through multi-channel communication platforms, ensuring timely and accurate responses.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed billing inquiries and resolved discrepancies to ensure accurate account management.

Package handler

Fedex Ground
10.2021 - 11.2022
  • Responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pilling, carrying, scanning, placing packages, as well as physical bending, twisting.
  • Operated conveyor systems to efficiently sort packages for distribution.
  • Collaborated with team members to ensure timely and accurate package handling.
  • Monitored safety protocols to maintain a secure working environment.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Licensed Accidental and Health insurance agent

Concentrix/United Health Care
08.2020 - 10.2021
  • Identifying the consumers insurance needs. Recommending the right insurance package for each consumer and completing each transaction to ensure the consumers appropriate coverage. License # 19589392, date issued 07/29/2020
  • Educated clients on health insurance options, ensuring understanding of coverage benefits and limitations.
  • Developed customized insurance solutions based on client needs and preferences, enhancing customer satisfaction.
  • Streamlined claims processing workflows, reducing turnaround times and increasing operational effectiveness.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Developed and implemented strategies to increase Medicare enrollment and customer satisfaction.

Licensed Substitute Teacher, K-5

Army National Guard NM
01.2021 - 05.2021
  • Delivered effective lesson plans to promote student engagement and understanding.
  • Adapted instructional strategies to meet diverse learning needs of students.
  • Implemented classroom management techniques to maintain a positive learning environment.
  • Collaborated with school staff to support student development and academic progress.
  • Monitored student performance and provided constructive feedback for improvement.
  • Fostered relationships with students, encouraging participation and enthusiasm in learning activities.
  • Boosted classroom productivity by implementing effective time management strategies.
  • Provided individualized support for struggling students, offering additional resources and one-on-one assistance when needed.
  • Increased student engagement by utilizing project-based learning techniques in the classroom.

customer service inbound sales representative

Lowes Contact center
10.2017 - 10.2018
  • Assist customers with billing questions, placing sales, invoices and order cancellations.
  • Facilitated customer inquiries, providing tailored solutions to enhance satisfaction and promote sales.
  • Collaborated with team members to streamline order processing and improve response times.
  • Leveraged CRM software to track customer interactions, ensuring accurate follow-ups and service continuity.
  • Developed rapport with customers, establishing trust and loyalty through personalized communication approaches.
  • Resolved complex issues by engaging cross-functional teams for comprehensive support and solutions.
  • Implemented best practices in sales calls, enhancing overall efficiency and effectiveness of the team's efforts.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.

Server/barista/Bar tender

Kaktus Brewing Co.
04.2017 - 06.2017
  • Open restaurant, clean and prepare for the day. Make espressos, lattes, mochas, etc. Serve customers and work register.
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and retention.
  • Managed multiple tables simultaneously, demonstrating strong multitasking and time management skills.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Handled cash transactions accurately, maintaining a balanced cash register at shift's end.
  • Developed rapport with regular customers, enhancing loyalty through personalized service experiences.
  • Assisted in inventory management by monitoring stock levels and communicating needs to management.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Health and Insurance Financial Associate

Fidelity Investments
08.2016 - 03.2017
  • Assisted participants with health insurance, dental benefits, vision benefits and life insurance benefits. Assisted with enrollments, life events, and benefit details. Proficient with multiple computer applications and able to multitask between those applications.
  • Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Facilitated open enrollment processes for health insurance plans, simplifying access to benefits for employees during annual signups.
  • Ensured compliance with federal and state regulations governing health insurance claims processes to avoid penalties or legal action.
  • Enhanced customer satisfaction by providing personalized health insurance consultations and tailored policy recommendations.
  • Increased client retention rates by providing personalized health insurance consultations and tailoring plans to individual needs.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Maintained strict compliance with federal regulations surrounding health insurance plans, avoiding costly penalties.
  • Provided administrative support during open enrollment periods for health insurance benefits, ensuring a smooth experience for employees.

Retail Management

Hasbro RMO
10.2013 - 07.2016
  • Local representative for Hasbro RMO, Retail Merchandiser, builds relationships with key retail accounts and executes timely and effective product merchandising initiatives across all Hasbro categories. Implements in-store promotional activities and point-of-purchase material; performing planogram compliance and re-sets, and achieving on-shelf product merchandising objectives
  • Consistently met project deadlines thanks to effective time management skills applied throughout the completion of assigned tasks.
  • Completed daily paperwork and computer entry of sales data as established by management.

Technician C-Tech

Firestone Complete Auto Care
05.2012 - 08.2012
  • Safety Coordinator and LP for the shop. Proficient with general repairs, alignments, brakes, belts, R&R parts, etc.
  • Diagnosed and repaired automotive systems to meet safety standards.
  • Performed routine maintenance and inspections on various vehicle makes and models.
  • Utilized diagnostic equipment to troubleshoot mechanical issues effectively.
  • Collaborated with team members to streamline service workflows and enhance customer satisfaction.
  • Managed inventory of parts and supplies, ensuring availability for timely repairs.
  • Provided exceptional customer support, addressing inquiries and resolving concerns efficiently.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.

Lube Tech

Perfection Honda
01.2011 - 05.2012
  • Completed online courses and received certificate. Maintain Customer vehicles, perform oil changes, tire rotations, change, adjust, and clean brake components. Maintain cleanliness and appearance of shops. Uphold safety standards as required by the company.
  • Performed routine oil changes and fluid checks to ensure optimal vehicle performance.
  • Maintained accurate service records using dealership management software to track customer history.
  • Assisted in diagnosing vehicle issues by conducting thorough inspections of lube systems and components.
  • Implemented process improvements that enhanced workflow efficiency within the service department.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.

Laborer

City of Albuquerque. Solid Waste
05.2008 - 05.2009
  • Vehicle/Equipment Operators Affiliate, Standard Permit EID# A000004048, Expires 5/2012, Experienced in small equipment operations, trained to spray herbicide, and worked well on a litter crew.
  • Collaborated with team to ensure timely completion of waste management tasks.
  • Monitored equipment functionality and performed routine maintenance checks.
  • Implemented safety protocols to maintain compliance with city regulations.
  • Assisted in training new laborers on proper waste handling techniques.
  • Coordinated with supervisors to optimize daily operational workflows.
  • Performed general housekeeping and cleaning tasks.

Machine Operator

Roses Southwest Papers
11.2007 - 03.2008
  • Responsible for operations and maintenance of paper machine including electrical troubleshooting.
  • Operated and maintained high-speed production machinery to ensure efficient workflow
  • Monitored equipment performance, identifying issues and implementing corrective actions
  • Adhered to safety protocols, promoting a safe working environment for all team members
  • Collaborated with quality control to ensure product specifications met industry standards
  • Conducted routine inspections and preventive maintenance on machinery to minimize downtime
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.

Education

Associates of Arts - Liberal Arts

Central New Mexico Community College
Albuquerque, NM

Associates of Arts - General Studies

Central New Mexico Community College
Albuquerque, NM

Associates of Applied Science - Integrated Studies

Central New Mexico Community College
Albuquerque, NM

Skills

  • Visual merchandising
  • Merchandise planning
  • Interior and exterior displays
  • Account management
  • Invoicing
  • Month-end reporting
  • Inventory auditing
  • Problem-solving
  • Strong work ethic
  • Verbal and written communication
  • Time management skills
  • Attention to detail
  • Schedule management
  • Critical thinking
  • Office administration
  • Effective multitasking
  • Deadline oriented
  • Telephone etiquette
  • Office management
  • Preventive maintenance checks
  • Diesel engine repair
  • Shop safety practices
  • Vehicle inspection procedures

Accomplishments

  • Resolved product issue through consumer testing.

Training

  • 05/2008 City of Albuq., Solid Waste Environmental Protection Certified
  • 08/2003 T-VI All Data, OSHA & Soldering Certified
  • 08/2003 T-VI Automotive Technology
  • 06/2019 ARNG Master resiliency trainer certification
  • 08/2019 ARNG Victims Advocate certification
  • 07/29/2020 Insurance producer license # 19589392

Timeline

Retail Merchandiser

Blackhawk Network
09.2024 - Current

Account Manager/Customer Service Representative

Acme Distribution Centers
06.2023 - 08.2024

Package handler

Fedex Ground
10.2021 - 11.2022

Licensed Substitute Teacher, K-5

Army National Guard NM
01.2021 - 05.2021

Licensed Accidental and Health insurance agent

Concentrix/United Health Care
08.2020 - 10.2021

customer service inbound sales representative

Lowes Contact center
10.2017 - 10.2018

Server/barista/Bar tender

Kaktus Brewing Co.
04.2017 - 06.2017

Health and Insurance Financial Associate

Fidelity Investments
08.2016 - 03.2017

Retail Management

Hasbro RMO
10.2013 - 07.2016

Technician C-Tech

Firestone Complete Auto Care
05.2012 - 08.2012

Lube Tech

Perfection Honda
01.2011 - 05.2012

Wheeled Vehicle Mechanic (91B)

Army National Guard
09.2009 - Current

Laborer

City of Albuquerque. Solid Waste
05.2008 - 05.2009

Machine Operator

Roses Southwest Papers
11.2007 - 03.2008

Associates of Arts - General Studies

Central New Mexico Community College

Associates of Applied Science - Integrated Studies

Central New Mexico Community College

Associates of Arts - Liberal Arts

Central New Mexico Community College

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Rainah Myers