Raina Burk

Scheduling all appointments needed, as well as direct customers to other departments, and engage with the public and relay information to customers.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Accommodated special seating requests for guests to enhance satisfaction.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.