RAFAEL J. LOBELO
Barranquilla
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
ENTERPRISE ACCOUNT SPECIALIST
Lean Solutions Group
04.2022 - Current
- Responsible for profitability and losses of their assigned account(s).
- Encourage and foster profitable growth and customer retention by developing excellent customer relationships throughout their area of assignment.
- Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs.
- Assign loads and monitor freight movement to provide safe, on-time service and meet customer requirements.
- Produces quotes for new work and operations not covered by existing contracts
- Compiles and administers customer contracts, including updating prices schedules and contract terms
- Facilitates management approvals required for price levels and contract terms
- Facilitates communication among management, sales, and plant staffs regarding contract and price
- Functions as plant and management resource on general price and contract issues
- Performs other related duties and participates in special projects as assigned.
- Handled 5 calls per day to address customer inquiries and concerns
- Demonstrated leadership skills in managing projects from concept to completion
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked effectively in fast-paced environments
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Lead Support Staff Member
Atlantic Quantum Innovations
07.2021 - 04.2022
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Delivered superior customer service in every interaction and skillfully resolved conflicts
- Learned every team members' role to offer skilled backup during shortages and high-volume periods
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Supported office business development and customer service
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Implemented new working processes to deliver multiple improvements
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Resolved over 25 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Assisted customers by answering questions and responding to inquiries
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Entered customer information into customized computer system with Zimbra to document and organize client records
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Forecasted department labor requirements and established accurate budgets to cover expected demands
Education
BACHELOR DEGREE - Hotel Management Administrator, Tourist and Hotel Companies
UNIVERSIDAD AUTONOMA DEL CARIBE
Barranquilla, ATL1998
Skills
- Budgeting Business planning
- Project Management Staff management
- Teamwork / Collaboration
- Account reconciliation specialist
- Accounts payable specialist
- Account resolutions
- Account servicing
- Customer service specialist
- Specialist Referrals
- Specialist Procedures
- Procurement Specialist
- Hospitality Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
English
Advanced
C1
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
ENTERPRISE ACCOUNT SPECIALIST
Lean Solutions Group
04.2022 - Current
Lead Support Staff Member
Atlantic Quantum Innovations
07.2021 - 04.2022
BACHELOR DEGREE - Hotel Management Administrator, Tourist and Hotel Companies
UNIVERSIDAD AUTONOMA DEL CARIBE
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