MBA - Business Administration
SAEJEE
Madrid, Spain05.2016
Rafael Eduardo Conde
Sales Manager
Mosquera,Cundinamarca
Summary
As a dynamic and results-driven sales professional with a proven track record of motivating teams to achieve record-breaking sales figures, successfully led a 20-member sales team, driving them to exceed targets through inspiration and effective coaching. Embracing honest and transparent sales methods that align with organizational values, enhancing the company's reputation. Extensive experience in managing top accounts across various industries ensures client satisfaction and fosters long-term relationships. Proficient in generating high-quality leads and converting them into sales, supported by exceptional presentation and communication skills. A strategic approach to sales balances short-term achievements with long-term growth, demonstrating a deep understanding of client needs and a commitment to ethical sales practices. Recognized for top sales performance in the region with a track record of exceeding quota requirements through expert needs analysis, sales forecasting, and closing tactics. Eager to contribute skills and experience to a dynamic organization, passionate about directing sales teams with a focus on quality, innovation, and achieving exceptional results.
Education
Bachelor of Science - Computer And Information Sciences
Universidad Metropolitana
Caracas, Venezuela (Bolivarian Republic of)09.1991
Work History
Sales Account Manager
TAFS, Inc.
05.2022 - Current
- Oversees sales activities and develops relationships with customers, responsible for managing accounts, ensuring clients are satisfied, and generating new sales opportunities
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
Customer Service Representative
UnitedHealth Group
02.2021 - 04.2022
- Work with clients who have complaints, requests or require information on products/services purchased from the company on their Medicare and Medicaid insurance
- Providing them with solutions that fit their personalized situations and prioritizing their needs at every step of the process
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Sales Counselor
Pallantium Resort
05.2018 - 01.2021
- Train the sales team in the entire sales process from prospecting, qualifying, open questions, active listening, product presentation, objection handling, closing
- Boosted team morale through recognition programs that rewarded top performers for their achievements in driving revenue growth.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
- Cold -Called and conducted face to face sales calls with B2C and B2B and Lead generation in assigned sales territories
Commercial Director
Latinoamerican Travel Incentives S.A.S
06.2013 - 04.2018
- Developed strategic incentives based upon company objectives aimed at accelerating growth
- Collaborated with product development teams to ensure alignment between customer needs and product offerings.
- Mentored junior staff members by sharing insights on best practices, fostering professional growth within the organization.
- Conducted research to develop detailed business plans for commercial opportunities and expansion implemented a strong training program enabling employees to improve and build upon both professional and personal growth
Skills
- Discovering the needs of the prospect, ability to resolve and handling objections generating credibility and confidence in the product or service
- I have the ability to work as a team member
- Perform multi-tasking to respond in time to customer needs
- Ability to generate new leads through getting referrals after a professional and quality service
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Customer-Oriented
Awardsandhonours
- IT MANAGER MAGAZINE, listed in the Top 10 IT Manager, I was honored as one of the top 10 Technology Managers in my country Venezuela in 2003, after achieving more than 40% reduction in telephone costs by unifying VPN data transmission services between restaurants and company executives in mobile telephony.
- MANAGER MAGAZINE Top 100 Best Managers of the Country, I was honored as one of the best Technology Managers in my country Venezuela in 2004, after making improvements in the software infrastructure by acquiring the Oracle payroll system and the implementation of intelligent point of sale in the restaurants of the fast food chain.
- Sales Closer of the year 2011 & 2012 Hotel Wyndham Concorde - Margarita Island Venezuela
Volunteer Experience
Volunteer as a sales trainer, Twitter Sales Influencer, Caracas, Venezuela (Bolivarian Republic of), 09/01/11, 11/01/22
Life Coach Certified
A Life Coach is a trained professional who guides clients in exploring their values, beliefs, strengths and weaknesses to help them identify what they really want in life and how they can achieve it.
Languages
Spanish
Native language
English
Proficient
C2
Software
MS 365 / Word, Excel, Power Point, Outlook, OneNote, Teams
Data: MS Power BI,
CRM: SalesForce, Pipedrive, Monday and HubSpot
MS Power BI, Azure Synapse Analytics SQL
Azure SQL Database
Programming Languages: Python and Java
Certification
- CSP - Certified Sales Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsWork from home option401k matchCareer advancementFlexible work hoursAccomplishments
- Consistently exceeded sales goals, placing in top 3 of sales representatives out of 30 sales representatives nationwide.
Timeline
Sales Account Manager
TAFS, Inc.
05.2022 - Current
Customer Service Representative
UnitedHealth Group
02.2021 - 04.2022
Senior Sales Counselor
Pallantium Resort
05.2018 - 01.2021
Commercial Director
Latinoamerican Travel Incentives S.A.S
06.2013 - 04.2018
MBA - Business Administration
SAEJEE
Bachelor of Science - Computer And Information Sciences
Universidad Metropolitana
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