Rafael Solis
Severance,CO
Summary
Accomplished Team Lead at UCHEALTH Medical Center of the Rockies, adept in coaching and mentoring with a keen attention to detail. Spearheaded initiatives that enhanced team performance and streamlined workflows, leveraging skills in conflict resolution and financial acumen. Proven track record in fostering customer focus and improving operational efficiency.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
11
11
years of professional experience
Work History
Team Lead
UCHEALTH Medical Center of the Rockies
04.2018 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Server Trainer
Disney
08.2017 - 08.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Monitored new server performance and offered continuous support throughout training period.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Guest Services Associate
Target
03.2014 - 09.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Accepted payments and answered guest questions.
- Resolved complaints regarding pricing and overall issues with product
Education
High School Diploma -
Redlands High School
Redlands, CA05-2014
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Complaint resolution
- Diversity and inclusion
- Financial acumen
- Marketing
- Overseeing daily activities
- Coaching
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
UCHEALTH Medical Center of the Rockies
04.2018 - Current
Server Trainer
Disney
08.2017 - 08.2018
Guest Services Associate
Target
03.2014 - 09.2017
High School Diploma -
Redlands High School
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