Rafael Lesmes

• In my previous role as a Sr. Advisor in customer service, I played a pivotal role in the team's success by assisting supervisors and operation managers as required. Leveraging over 2 years of experience, I led agents to achieve optimal outcomes in call performance metrics, ensuring high-quality service delivery. Additionally, I efficiently handled chat requests pertaining to product information and support, providing prompt and accurate assistance to customers. My proactive approach and leadership skills significantly contributed to enhancing overall team performance and customer satisfaction levels.

• As a phone representative for Uber and Uber Eats customer service, I honed essential skills such as active listening, efficient call handling, and adept customer support. Multitasking and effective time management were integral to addressing diverse customer inquiries promptly and accurately, ensuring optimal service delivery within a fast-paced environment.

As a virtual assistant for a vegan food project, I handled data entry, problem-solving, cold calling, sales, and marketing design. With precision, I managed project data, tackled challenges, engaged clients through cold calls, and crafted compelling marketing materials, driving project success.