Rafael Africano
Barranquilla
Summary
Stay in tune with latest sales and marketing strategies including social media. Possess excellent track record in predicting and planning for new sales direction and market trends. Information mine new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversee strategies and campaigns throughout product, service or concept lifecycle. Lead by example and inspire sales and marketing staff to perform at peak levels.
Overview
17
17
years of professional experience
Work History
Virtual Assistant
Magic Glass Repair
06.2025 - 09.2025
- Managed scheduling and communication for client appointments, enhancing operational efficiency.
- Streamlined customer service processes, resolving inquiries promptly to enhance client satisfaction.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Sales Associate
Auto Deluxe RJ
02.2022 - 05.2025
- Enhanced customer satisfaction through effective product recommendations and personalized service.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Conducted regular market research to stay informed of industry trends and competitor offerings.
Customer Service Representative
Teleperformance
09.2020 - 01.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales and Marketing Manager
Luxury Cars Of Colombia
01.2012 - 09.2020
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Consulted with product development teams to enhance products based on customer data.
Assistant Manager
Sprint
12.2008 - 12.2011
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored employee performance and developed improvement plans.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes06.1998
Skills
- Sales
- Marketing Management
- Sales Goals
- Sales Planning
- Employee Training
- Cross-Selling
- Product Sales
- Sales Strategy
- Computer skills
Timeline
Virtual Assistant
Magic Glass Repair
06.2025 - 09.2025
Sales Associate
Auto Deluxe RJ
02.2022 - 05.2025
Customer Service Representative
Teleperformance
09.2020 - 01.2022
Sales and Marketing Manager
Luxury Cars Of Colombia
01.2012 - 09.2020
Assistant Manager
Sprint
12.2008 - 12.2011
High School Diploma -
Barbara Goleman Senior High School