Rae Stanbro
Denver
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed partners successfully in fast-paced environment through proactive communication and positive feedback.
- Hired new partners onto the team and ensured they had successful training plans
- Improved customer experience through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted partner development reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building and consistent recognition of individual achievements.
- Set effective store schedules based on forecasts and in line with company priorities.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales.
Assistant Store Manager
Starbucks
06.2021 - 02.2022
- Ensure partners are in the right place at the right time to effectively serve customers
- Create training plans for new partners
- Ensure the team is consistently delivering the Starbucks experience
- Encourage and support growth and development of partners
- Inspire partners to uphold Our Mission & Values and ensure they have information needed to achieve goals
- Ensure product is in the right place and there is enough to grow sales and minimize waste
- Create plans to achieve established goals and prepare for the unexpected
- Remove obstacles that are barrier to excellence.
Shift Supervisor
Starbucks
07.2019 - 06.2021
- Run day-to-day operations of the store
- Handle all customer issues that may arise
- Support baristas and delegate tasks
- Ensure customer satisfaction
- Ensure proper cash management
- Ability to multitask and time manage
Barista
Starbucks
01.2018 - 07.2019
- Craft high quality drinks
- Be courteous and understanding to customers
- Help customers build their perfect drink
- Make connections with customers
- Train new baristas
Education
Bachelor of Arts - Food Industry Management
Arizona State University
Tucson, AZ05.2021
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Coaching
- Inventory management
- Cash management
- Shift scheduling
- Team building and leadership
- Team motivation
- Promotional planning
Timeline
Store Manager
Starbucks
02.2022 - Current
Assistant Store Manager
Starbucks
06.2021 - 02.2022
Shift Supervisor
Starbucks
07.2019 - 06.2021
Barista
Starbucks
01.2018 - 07.2019
Bachelor of Arts - Food Industry Management
Arizona State University
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