Rae Lamborn
Edwards
Summary
Dedicated and enthusiastic professional with over 20 years of experience managing dynamic physician practices. Highly skilled in patient care, staff management, and procedure implementation. Proven ability to enhance operational efficiency and improve overall patient satisfaction. Committed to professional growth, and eager to embrace new challenges.
Overview
22
22
years of professional experience
Work History
Practice Manager
The Steadman Clinic
07.2011 - 08.2024
- Fostered a cohesive work environment
- Supervised staff operations to ensure optimal patient experience
- Developed and implemented policies and procedures for effective practice management
- Analyzed and improved workflow processes to enhance efficiency
- Managed patient issue resolution
- Collaborated with coding team and billing teams; conducted pre- and post-adjudication research
- Managed Inventory and procurement of medical supplies
- Onboarding of new staff
- Facilitated communication between physicians, staff and patients
- Managed staff PTO and unscheduled time off
Medical Assistant
Elite Sports Medicine
06.2007 - 07.2011
- Assisted physician during clinical operations
- Managed surgery scheduling and coding
- Provided pre- and post-surgery eduction to patients
- Assisted physician with in-office procedures
- Implemented protocols for best practices and patient management
- Supported marketing and outreach projects
Medical Assistant
The Steadman Clinic
04.2002 - 06.2007
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained patient medical history, records and imaging for screening
- Built strong relationships with patients through effective communication skills
- Acted as patient liaison for out-of-state patients/assisted with follow-up care
Education
Bachelor of Arts - Biology
East Tennessee State Universtiy
Johnson City, TNSkills
- Policy and Procedure Development
- Clinical Operations
- Operations Management
- Direct Patient Care
- Customer Service Management
- Surgical Scheduling and Coding
- Strong Organizational Skills
- Effective Communication
- Proficiency in Microsoft Word and Excel
- Electronic Medical Records Management
- Knowledge of Medical Terminology
Timeline
Practice Manager
The Steadman Clinic
07.2011 - 08.2024
Medical Assistant
Elite Sports Medicine
06.2007 - 07.2011
Medical Assistant
The Steadman Clinic
04.2002 - 06.2007
Bachelor of Arts - Biology
East Tennessee State Universtiy
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