Rachel Wakeham
Colorado Springs
Summary
Highly motivated professional with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Server
Amanda's Fonda
04.2022 - Current
- Maintain a 22-25% tip average. $1000-$1200 production sales per shift.
- Work to build relationships with customers and build potential for additional sales.
- Increase sales and customer satisfaction through personalized servicing.
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Manage customer from initial contact to closing with attention to detail to build loyalty.
Bartender
Broadmoor Hotel
02.2020 - 04.2022
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
The Brass Tap
04.2018 - 02.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Skills
- Company Protocol & Operation
- Personnel Training
- Product Knowledge
- Customer Relationship Management
- Guest Satisfaction
- Operational Efficiency
Timeline
Server
Amanda's Fonda
04.2022 - Current
Bartender
Broadmoor Hotel
02.2020 - 04.2022
Server
The Brass Tap
04.2018 - 02.2020
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