Rachel Valdez
Denver
Summary
Driven professional with a proven track record at JVS Masonry, LLC, enhancing customer satisfaction and streamlining operations. Excelled in administrative support, leveraging Microsoft Office and exceptional verbal communication to optimize project outcomes. Demonstrated expertise in accounts payable, account receivable and fostering professional relationships, significantly improving efficiency and client trust. Detail-oriented and methodical worker adept at initiating document revisions, project reviews and processing change orders. Offering 6 years of experience in the construction industry and strong organizational skills.
Overview
8
8
years of professional experience
Work History
Construction Administrator
JVS Masonry, LLC
09.2022 - Current
- Tracked all submittals to obtain accurate and prompt responses.
- Managed pre-opening, operator turnover and project closeout.
- Gathered financial information, prepared documents, and closed books.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Communicated with suppliers to reconcile invoice payments.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Inside Sales Representative/Operations Assistant
Rio Grande Co
01.2019 - 09.2022
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports and support documentation.
- Researched suppliers based on availability, quality, selection, and price.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Customer Service Supervisor
Floor & Decor
01.2018 - 01.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Cashier
Floor & Decor
01.2017 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Arts - Construction Project Management
Metropolitan State University of Denver
Denver, CO08.2025
Associate of Arts - Business Management
Arapahoe Community College
Littleton, CO12.2022
Skills
- Disciplinary Procedures
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Converting Leads
- Phone and Email Etiquette
- Purchasing Strategies Development
- Friendly and Professional
- Data Entry
- Accounts Payable and Receivable
- Administrative Support
Timeline
Construction Administrator
JVS Masonry, LLC
09.2022 - Current
Inside Sales Representative/Operations Assistant
Rio Grande Co
01.2019 - 09.2022
Customer Service Supervisor
Floor & Decor
01.2018 - 01.2019
Cashier
Floor & Decor
01.2017 - 01.2018
Bachelor of Arts - Construction Project Management
Metropolitan State University of Denver
Associate of Arts - Business Management
Arapahoe Community College
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