Rachel Turner
Loveland,CO
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeper
Shulte Hospitality (Hilton Garden Inn)
Laramie, WY
08.2024 - 01.2026
- Maintained cleanliness and organization of guest rooms, public areas, and facilities.
- Performed thorough inspections to ensure adherence to quality standards and guest satisfaction.
- Fostered positive relationships with guests by addressing inquiries and resolving concerns promptly.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
General Manager
Loaf 'N Jug
Laramie, WY
02.2022 - 11.2023
- Streamlined operational processes to enhance customer service efficiency and satisfaction.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Managed budget implementations, employee evaluations, and contract details.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented strategic initiatives to improve inventory management and reduce waste.
Assistant Manager
Petro TA TravelCenters
Laramie, WY
03.2011 - 11.2020
- Verified inventory counts remained within monthly tolerance levels and completed financial data in compliance with budget
- Assessed Job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated Repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with schedules and Delegating assignments to meet coverage and service demands
- Offered hands on assistance with customers. Assessing needs and maintaining knowledge of customer preferences
- Reduced corporate costs by developing and implementing Improved merchandising receiving and maintenance procedures
- Developed Loyal and highly satisfied customer service base through proactive management of team customer service strategies
- Planned team building exercises to increase employee performance and job satisfaction
- Monitored cash intake and deposit records Increasing accuracy and reducing discrepancies
Youth Worker
Cathedral Home for Children
Laramie, WY
06.2008 - 02.2010
- Provided key emotional support to special needs youth
- Managed and led activities providing growth in mental, emotional and educational areas
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services
- Consulted with parents, teachers, and other personal to determine causes of problems such as misbehavior, truancy, etc.
- Needs Scheduled and accompanied youth clients to outside appointments such as medical appointments, therapy sessions, and social outings
- Completed all necessary reports and documentation to maintain thorough accurate case records
- Identified service gaps and located needed resources for individuals including housing, work placement and other support
- Worked with clients to improve life choices and maximize benefits of programs
- Determined needed and relevant interventions based on each client’s cognitive abilities and current
- Developed and implemented individualized care plans for at-risk youth.
Education
High School Equivalency Diploma - General
Salida
Salida, CO10-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Retail operations management
- Scheduling and coordinating
Certification
Food safe certified
Timeline
Housekeeper
Shulte Hospitality (Hilton Garden Inn)
08.2024 - 01.2026
General Manager
Loaf 'N Jug
02.2022 - 11.2023
Assistant Manager
Petro TA TravelCenters
03.2011 - 11.2020
Youth Worker
Cathedral Home for Children
06.2008 - 02.2010
High School Equivalency Diploma - General
Salida
Honors
I am a team leader with great organizational techniques, I have many professional references and associates. I am a hard-working dedicated employee, who enjoys a challenge. I have multiple certificates and knowledge.
Additional Information
I am a hardworking, trustworthy, honest employee