Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Rachel Sweeney

Rachel Sweeney

Colorado Springs

Summary

Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.

Experienced with managing client relationships and ensuring high levels of customer satisfaction. Utilizes team leadership and problem-solving skills to address client needs and improve service delivery. Track record of implementing customer-focused strategies and fostering collaborative environments.

Overview

12
12
years of professional experience

Work History

CLIENT SERVICES MANAGER

MGA homecare
05.2024 - Current
  • Developed and implemented service improvement strategies to optimize operational efficiency.
  • Mentored and trained junior staff on best practices in client service delivery.
  • Coordinated communication between clients and internal teams to ensure timely resolution of issues.
  • Oversaw project timelines, ensuring successful execution of service agreements and contracts.
  • Analyzed client feedback to identify trends and drive continuous improvement efforts.
  • Facilitated regular training sessions for staff to enhance skills in client engagement techniques.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed new employees and on-going performance assessment of current employees.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.

PATIENT CARE COORDINATOR MANAGER

OPTUM
11.2022 - 08.2024
  • Coordinated patient scheduling and managed appointment flow to enhance operational efficiency.
  • Developed training programs for new staff, fostering skill development and team collaboration.
  • Facilitated communication between healthcare teams to ensure cohesive patient care delivery.
  • Implemented process improvements that streamlined patient intake procedures and reduced wait times.
  • Analyzed patient feedback to identify service gaps and drive quality improvement initiatives.
  • Oversaw compliance with regulatory standards, ensuring adherence to best practices in patient care.
  • Mentored junior coordinators, promoting professional growth and enhancing team performance.
  • Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
  • Led strategic planning sessions focused on optimizing resource allocation and improving patient outcomes.
  • Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
  • Spearheaded efforts to implement an electronic medical record system that streamlined workflows and improved overall efficiency.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

GENIUS

APPLE
08.2015 - 01.2022
  • Displayed input to leadership on staff performance & evaluations.
  • Strong teamwork approach to high-end customer service, with emphasis on organized and creative problem-solving skills.
  • Ability to adapt service skills to meet the needs of a broad and international client demographic.
  • Enriching the customers’ experience, both in-store and outside the context of their store visits.
  • Professional approach when supporting customer while focusing on troubleshooting and solving technical issues.
  • Providing hardware repairs and software solutions for customers.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.

LEAD MAKEUP ARTIST

NORDSTROM
07.2013 - 08.2015
  • Led makeup application for diverse clientele, enhancing customer satisfaction and loyalty.
  • Trained and mentored junior artists, fostering skill development and team cohesion.
  • Collaborated with sales staff to create promotional looks, driving product awareness and sales growth.
  • Developed customized makeup solutions based on client needs and preferences, ensuring personalized service.
  • Ensured compliance with health and safety standards in all makeup applications and product usage.
  • Managed inventory of cosmetics, optimizing stock levels to meet demand while reducing waste.
  • Conducted workshops and demonstrations to showcase new products, increasing engagement and customer interest.
  • Evaluated emerging beauty trends, integrating innovative techniques into service offerings for competitive advantage.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Streamlined appointment scheduling for improved client experience with organized booking system management.
  • Mentored junior makeup artists, contributing to their professional growth and skill development.
  • Cultivated a positive workplace culture within the team, fostering open communication channels and encouraging mutual support among colleagues.
  • Boosted sales revenue by effectively demonstrating and promoting high-quality makeup products.
  • Developed team efficiency by conducting regular trainings on new makeup techniques and trends.
  • Provided expert guidance to clients on proper skincare routines, enhancing their overall appearance beyond professional makeup application services.

Education

Associates degree - Arts, Organizational Psychology

COMMUNITY COLLEGE DENVER
08.2022

Skills

  • Leadership
  • Customer Service
  • Communication
  • Team Building Troubleshooting
  • Data Analysis
  • Collaboration
  • Customer Focus Adaptability
  • Cultural Competency
  • Salesforce
  • Client relationships
  • Client relationship building
  • Team development
  • Staff training

Timeline

CLIENT SERVICES MANAGER

MGA homecare
05.2024 - Current

PATIENT CARE COORDINATOR MANAGER

OPTUM
11.2022 - 08.2024

GENIUS

APPLE
08.2015 - 01.2022

LEAD MAKEUP ARTIST

NORDSTROM
07.2013 - 08.2015

Associates degree - Arts, Organizational Psychology

COMMUNITY COLLEGE DENVER

Personal Information

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