Rachel Sallee
Thornton
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
Carbon Valley Parks and Recreation
04.2024 - Current
- Serves as Manager on duty for Guest Service Representatives as well as patrons.
- Resolves customer issues in a professional manner according to company policies and procedures.
- Ensures drawers and deposits are balanced and correct.
- Enforce safety procedures and protocols.
- Applied strong leadership talents and problem-solving and team work to maintain a positive morale.
Guest Relations
City of Thornton
01.2023 - 03.2024
- Registration of patrons for activities and memberships.
- Supervision of evening staff in events and cash-out procedures.
- Resolved customer complaints efficiently while maintaining professionalism.
DMV Clerk
El Paso County
03.2021 - 01.2023
- Handled large deposits of sales.
- Verified and analyzed title issues, odometer readings, and VIN numbers.
- Processed title work for public as well as dealership and fleet companies.
Guest Relations Specialist
City of Northglenn
05.2018 - 05.2022
- First point of contact assisted with sales of memberships, admission and registration for various activities.
- Supervised Building staff as well as events during evening and weekend hours.
- Facilitated room rentals as well set ups and tear downs.
- In charge of processing of deposits at the end of the week.
Shift Leader
Cold Stone Creamery
07.2017 - 07.2018
- Managed crew members.
- Trained new employees and delegated daily tasks and responsibilities
- Responsible for close out of drawers as well as securing the building at the end of the night.
Team Member/Cashier
Chick-fil-A
09.2015 - 05.2016
- Serving Customers promptly and efficiently in a fast paced environment.
- Handling large amounts of cash throughout the shift.
Education
High school diploma or GED -
Pathways Future Center School
05.2018
Skills
- Guest Service
- Customer Support
- Point of sale
- Guest Relations Experience
- Cash Handling
- Shift Management
- Administrative Experience
- Collaborative team work
- Title processing
Certification
CPR Certification
Timeline
Guest Service Specialist
Carbon Valley Parks and Recreation
04.2024 - Current
Guest Relations
City of Thornton
01.2023 - 03.2024
DMV Clerk
El Paso County
03.2021 - 01.2023
Guest Relations Specialist
City of Northglenn
05.2018 - 05.2022
Shift Leader
Cold Stone Creamery
07.2017 - 07.2018
Team Member/Cashier
Chick-fil-A
09.2015 - 05.2016
High school diploma or GED -
Pathways Future Center School
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