Rachel McKeeman
Colorado Springs,CO
Summary
Security-focused IT professional with CompTIA Security+ certification and hands-on experience in cybersecurity labs, network configuration, system hardening, and threat analysis. Skilled in identifying vulnerabilities, analyzing security events, and implementing defensive controls aligned with industry frameworks such as NIST. Known for strong analytical thinking, leadership experience, and the ability to quickly learn and apply security concepts in real-world scenarios.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Store Manager
Marco's Pizza
- Managed daily operations, staff training, and scheduling.
- Oversaw cash handling, inventory management, and operational compliance.
- Developed leadership, decision-making, and problem-solving skills.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mezzanine Manager
Ryder / Whirlpool
01.2009 - 12.2010
- Supervised warehouse mezzanine operations and logistics workflow.
- Trained new employees on operational procedures and safety protocols.
- Coordinated team performance and ensured productivity standards.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager's Assistant
Papa John's, Spencer's
08.2006 - 01.2008
- Team leadership and staff training
- Inventory and operational management
- Customer service and conflict resolution
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Independent Online Seller
eBay Store
01.2024 - Current
- Manage online storefront, logistics, and inventory tracking.
- Oversee payment processing, shipping operations, and customer communication.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Utilized software to automate customer communication and order fulfillment.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Implemented marketing campaigns to increase customer engagement and sales.
- Researched and developed new products to meet customer demands.
- Established and maintained e-commerce website to promote and sell products.
Store Manager
SUBWAY®Restaurants
02.2004 - 12.2005
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate Degree - Cybersecurity
Pikes Peak State College
Colorado Springs, CO01-2027
Skills
- Security & Analysis
- Threat Detection & Log Analysis
- Security Monitoring Concepts
- Incident Response Lifecycle
- Vulnerability Assessment
- MITRE ATT&CK Framework
- NIST Risk Management Framework
- Networking
- TCP/IP
- VLAN Configuration
- Wireless Security
- Network Segmentation
- IP Addressing (IPv4 / IPv6)
- Systems
- Windows Security Basics
- Linux Fundamentals
- System Hardening Concepts
- Tools & Platforms
- Cisco Packet Tracer
- Virtual Machines
- Security Lab Environments
- SIEM Concepts
- Problem-solving
- Inventory control
- Operational efficiency
- Operations oversight
- Security system monitoring
- Team leadership
- Multitasking and organization
- Policies and procedures
- Report generation
- Verbal and written communication
- Root-cause analysis
- Documentation and reporting
- Strategic thinker
- Training and mentoring
Certification
CompTIA Security+ (SY0-701) — Earned March 2026
Core Strengths
- Analytical Thinking
- Incident Investigation Mindset
- Problem Solving
- Technical Curiosity
- Team Leadership
- Adaptability Under Pressure
- Self-Motivating
Languages
English
Native or Bilingual
Timeline
Independent Online Seller
eBay Store
01.2024 - Current
Mezzanine Manager
Ryder / Whirlpool
01.2009 - 12.2010
Manager's Assistant
Papa John's, Spencer's
08.2006 - 01.2008
Store Manager
SUBWAY®Restaurants
02.2004 - 12.2005
Store Manager
Marco's Pizza
Associate Degree - Cybersecurity
Pikes Peak State College