Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Maldonado

Aurora

Summary

Dynamic and organized professional with extensive experience as a Receptionist at Happy Tails Veterinary Center. Proven ability in customer relations and appointment scheduling, enhancing front desk efficiency. Skilled in multi-line telephone operation and adept at resolving client inquiries, contributing to a welcoming environment and improved client satisfaction.


Diligent office staff with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

7
7
years of professional experience

Work History

Receptionist

Happy Tails Veterinary Center
12.2023 - 06.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Dog Trainer

Petco
11.2020 - 06.2023
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Consulted with owners to discuss behavioral concerns and determine final goals.

Receptionist

Great Clips
12.2018 - 06.2020
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Medical Field

Vista Peak Preparatory
Aurora, CO

No Degree - Medical Assistant

Pima Medical Institute
Aurora, CO
06-2026

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Multi-line telephone operation
  • Document management

Timeline

Receptionist

Happy Tails Veterinary Center
12.2023 - 06.2025

Dog Trainer

Petco
11.2020 - 06.2023

Receptionist

Great Clips
12.2018 - 06.2020

Medical Field

Vista Peak Preparatory

No Degree - Medical Assistant

Pima Medical Institute
Rachel Maldonado