Rachel Lucky
Peyton
Summary
Detail-oriented professional with experience managing multiple projects in fast-paced environments. Expertise in project management and organization ensures consistent accuracy and timely completion of tasks. Proven ability to collaborate effectively within teams, embracing additional responsibilities to meet objectives. Strong track record in prioritizing workflows to enhance productivity.
Overview
10
10
years of professional experience
Work History
Insurance Professional II
USAA
08.2024 - Current
- Exceeded performance metrics consistently in a part-time insurance sales position.
- Achieved licensure for property and casualty insurance across all 50 states.
- Lead strategic exercises to motivate team members toward achieving sales goals.
- Collaborated with cross-functional teams through reverse Y-cording to enhance overall performance.
- Engaged in continuous professional development to stay updated on industry trends and regulations.
Patient Care Coordinator
WOW Family Chiropractic
01.2023 - 01.2024
- Managed the precise coordination of care for multiple patients simultaneously in high-traffic clinic environments.
- Developed and led training sessions for staff on new equipment and clinical procedures.
- Mentored and assessed the performance of Chiropractic assistants, providing constructive feedback to enhance patient care skills.
- Coached new hires on effective sales strategies, significantly boosting team performance in product and service recommendations.
- Demonstrated exceptional ability to manage diverse responsibilities efficiently while consistently maintaining service quality.
- Thrived in dynamic, high-pressure environments, consistently delivering effective results and adapting quickly to changing demands.
Office Manager
All Star Electric
01.2016 - 01.2023
- Consistently completed projects within established deadlines.
- Organized and optimized complex scheduling logistics for multiple teams.
- Coordinated external vendors and contractors to ensure seamless installations.
- Provided exceptional customer service, prioritizing accommodation of specific client needs and requests.
Education
High school diploma -
Peyton High School
AINS Certification
The Institutes
03-2026
Skills
- Development and Leadership
- Customer Service
- Empathy
- Flexible and adaptable
- Critical thinking
- Resilience
- Time management
- Attention to detail
- Oral and written communication
- Problem-solving
Accomplishments
- Achieved 100% technical rating last year through effectively meeting members needs while maintaining attention to detail throughout calls.
- Excelled over metric requirements for over a year now.
Timeline
Insurance Professional II
USAA
08.2024 - Current
Patient Care Coordinator
WOW Family Chiropractic
01.2023 - 01.2024
Office Manager
All Star Electric
01.2016 - 01.2023
High school diploma -
Peyton High School
AINS Certification
The Institutes