Rachel Long

• Increased and maintained customer satisfaction by providing excellent service
• Reduced wait times for colleagues and customers by efficiently managing and prioritizing orders and duties.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Developed loyal clientele by consistently delivering outstanding service, developing and cultivating customer relationships and personalized experiences.
• Attentive service, adapting quickly to varying needs of guests or clients.
• Managed cash handling duties responsibly, ensuring accurate accounting.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Consistently met or exceeded sales targets by upselling premium products without compromising the guests satisfaction or desires.
• Served high customer volumes consistently without sacrificing quality or experience, or costs to the establishment.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Assisted in recruiting, hiring, and training all new staff members to maintain a talented team.
• Conducted regular inventory count to keep the establishment stocked and avoid unnecessary costs.
• Enhanced team productivity through effective scheduling and task delegation
• Created a welcoming and unique atmosphere, fostering a loyal customer base and repeat business.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Established rapport with the local community to create mutually beneficial partnerships that increased brand visibility.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Partner with insurance companies nationwide to relocate displaced policyholders into temporary housing while their homes are being repaired or rebuilt after a disaster.

▪ Develop long-term business relationships with insurance adjusters to maintain and increase their business.

▪ Set up, coordinate, and monitor short-term accommodations for displaced policyholders.

▪ Provide guidance and consult with policyholders on the best accommodations for them.

▪ Negotiate directly with hotels for discounted room rates and encourage top prioritization of policyholders by providing them rooms during sold out situations or limited availability.

▪ Prepare and execute contractual documentation in accordance with policies and procedures.

▪ Consistently maintain 100% customer satisfaction with insurance adjusters and policyholders.

▪ Resolve billing issues and disputes with hotels and act as liaison between all clients by providing prompt resolutions to escalated issues, answers to questions and concerns independently without manager involvement.

▪ Input and maintain accurate records and customer details in Salesforce.

▪ Meet deadlines and exceed established standards for quality and productivity daily which resulted in an increase of projects assigned and completed while maintaining my daily responsibilities.

▪ Leader of our Hotel Team, assist team members with their tasks while completing own work load to meet established deadlines.

▪ Assist the long-term housing department when understaffed.

▪ Earned reputation as being self-motivated; the first in and last to leave, especially when facing critical project deadlines.