RACHEL Ledesma
Fort Collins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Apartment Leasing Consultant
Mission Rock Residential
Fort Collins, CO
11.2023 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Owner and Operator
The Rollin' Stone Pizzeria Food Truck
Fort Collins, CO
05.2016 - 06.2023
- Drafted a business plan that outlined start up business goals and objectives
- Managed the daily operations related to customer service, inventory management, respond to emails and website inquiries
- Established and maintained business relationships with local breweries and wedding venues to boost business
- Maintained a high standard of customer service using interpersonal skills to provide customers and our team a quality experience
- Negotiated contracts with Food Representative suppliers to reduce food costs while increasing quality of product
- Reviewed financial statements, sales reports, and Square point of sale performance data to measure productivity
- Maintained up-to-date records of business transactions using accounting software such as QuickBooks
- Organized and kept required licenses and certificates up to date in the event of an inspection
- Created and implemented social media and marketing campaigns to boost food truck awareness and recognition within the local community
- Coordinated with web developer to create website and product pages
- Set menu prices and catering terms for goods and services, based on customer demand
- Built contracts and agreements with business partners, vendors, and customers for private parties and wedding parties
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Inside Sales Representative
FCT Recovery
Fort Collins, CO
02.2010 - 05.2016
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service
- Developed positive and collaborative relationships with peers, customers and company managers
- Cold called potential customers to generate leads
- Demonstrated strong communication skills in order to effectively convey product information and close sales
- Maintained an organized database of prospects and current customers including contact information and purchase histories
- Input customer purchase orders, pricing information and additional data into computer system
- Successfully negotiated pricing with customers to secure best prices for company products
- Arranged freight shipping for product waste pick up and delivery of new product
- Provided support to customers during the shipping and pickup process of products
- Participated in trade shows to promote products
- Monitored competitor trends and metals market shifts to maintain competitive product pricing
- Arranged in-person meetings and visited with clients to improve success of sales
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Education
Associate of Science -
Front Range Community College
Fort Collins, COHigh School Diploma -
Granada Hills Charter High School
Granada Hills, CASkills
- Customer service-focused
- Self Motivated
- Adaptable and Flexible
- Friendly, Positive Attitude
- Calm Under Pressure
- Verbal and Written Communication
- Reducing Costs
- Task Prioritization
- Clear Communication
- Telephone and email etiquette
- Relationship Building
- Database Management
- Attention to Detail
- Data Entry
- Regional Sales and Support
- Closing Sales
- Lead Generation
- Product Knowledge
- Converting Leads
- Goal-Oriented
- Fair Housing Laws
- Teamwork orientation
References
References available upon request
Timeline
Apartment Leasing Consultant
Mission Rock Residential
11.2023 - Current
Owner and Operator
The Rollin' Stone Pizzeria Food Truck
05.2016 - 06.2023
Inside Sales Representative
FCT Recovery
02.2010 - 05.2016
Associate of Science -
Front Range Community College
High School Diploma -
Granada Hills Charter High School