RACHEL Ledesma
Fort Collins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Apartment Leasing Consultant
Mission Rock Residential
11.2023 - Current
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Owner and Operator
The Rollin' Stone Pizzeria Food Truck
05.2016 - 06.2023
- Drafted a business plan that outlined start up business goals and objectives
- Managed the daily operations related to customer service, inventory management, respond to emails and website inquiries
- Established and maintained business relationships with local breweries and wedding venues to boost business
- Maintained a high standard of customer service using interpersonal skills to provide customers and our team a quality experience
- Negotiated contracts with Food Representative suppliers to reduce food costs while increasing quality of product
- Reviewed financial statements, sales reports, and Square point of sale performance data to measure productivity
- Maintained up-to-date records of business transactions using accounting software such as QuickBooks
- Organized and kept required licenses and certificates up to date in the event of an inspection
- Created and implemented social media and marketing campaigns to boost food truck awareness and recognition within the local community
- Coordinated with web developer to create website and product pages
- Set menu prices and catering terms for goods and services, based on customer demand
- Built contracts and agreements with business partners, vendors, and customers for private parties and wedding parties
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Inside Sales Representative
FCT Recovery
02.2010 - 05.2016
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service
- Developed positive and collaborative relationships with peers, customers and company managers
- Cold called potential customers to generate leads
- Demonstrated strong communication skills in order to effectively convey product information and close sales
- Maintained an organized database of prospects and current customers including contact information and purchase histories
- Input customer purchase orders, pricing information and additional data into computer system
- Successfully negotiated pricing with customers to secure best prices for company products
- Arranged freight shipping for product waste pick up and delivery of new product
- Provided support to customers during the shipping and pickup process of products
- Participated in trade shows to promote products
- Monitored competitor trends and metals market shifts to maintain competitive product pricing
- Arranged in-person meetings and visited with clients to improve success of sales
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Education
Associate of Science -
Front Range Community College
Fort Collins, COHigh School Diploma -
Granada Hills Charter High School
Granada Hills, CASkills
- Customer service-focused
- Self Motivated
- Adaptable and Flexible
- Friendly, Positive Attitude
- Calm Under Pressure
- Verbal and Written Communication
- Reducing Costs
- Task Prioritization
- Clear Communication
- Telephone and email etiquette
- Relationship Building
- Database Management
- Attention to Detail
- Data Entry
- Regional Sales and Support
- Closing Sales
- Lead Generation
- Product Knowledge
- Converting Leads
- Goal-Oriented
- Fair Housing Laws
- Teamwork orientation
References
References available upon request
Timeline
Apartment Leasing Consultant
Mission Rock Residential
11.2023 - Current
Owner and Operator
The Rollin' Stone Pizzeria Food Truck
05.2016 - 06.2023
Inside Sales Representative
FCT Recovery
02.2010 - 05.2016
Associate of Science -
Front Range Community College
High School Diploma -
Granada Hills Charter High School
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