Rachel Jessup
Greenwood Village
Summary
Dynamic healthcare professional gaining at home CNA experience with Solace, delivering compassionate patient care and enhancing satisfaction through effective communication and emotional support. Proficient in vital signs monitoring and HIPAA compliance, I excel in problem-solving and multitasking, ensuring optimal patient outcomes while maintaining confidentiality and dignity. CPR certified.
Overview
6
6
years of professional experience
1
1
Certification
Work History
At Home CNA
Solace
02.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Night Auditor Supervisor
Hyatt House
01.2025 - Current
- Addressed any discrepancies in financial records swiftly to maintain accurate accounting practices within the hotel.
- Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
- Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
- Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel.
- Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Maintained a safe and secure environment both for guests and staff by adhering to hotel safety protocols and monitoring security systems throughout the night.
- Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
Medical Insurance Biller
Fresh Start Medical Billing INC
06.2022 - 09.2022
- Internship Program
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Streamlined claim processing for faster payments by maintaining accurate patient records and insurance information.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
Problem Solver (claims)
Amazon
01.2019 - 03.2020
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
- Analyzed and understood situation to develop action plan.
- Utilized problem-solving skills to reduce or eliminate company expenses.
Education
Associates - Nursing
Metro Life Medical Education
Greenwood Village, COAssociate Degree - MBIC (Medical Billing And Insurance Coding)
UEI College
Phoenix, AZ09.2022
High School Diploma - English
Brookshire High School
Phoenix03.2022
High School - English
Excel High School
Tempe, AZ01.2017
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Emotional support
- Medication administration
- Problem-solving
- Multitasking and organization
- Critical thinking
- Flexibility and adaptability
- Conflict resolution
- Healthcare ethics
- Patient assessments
Certification
CPR Certified
Timeline
At Home CNA
Solace
02.2025 - Current
Night Auditor Supervisor
Hyatt House
01.2025 - Current
Medical Insurance Biller
Fresh Start Medical Billing INC
06.2022 - 09.2022
Problem Solver (claims)
Amazon
01.2019 - 03.2020
Associates - Nursing
Metro Life Medical Education
Associate Degree - MBIC (Medical Billing And Insurance Coding)
UEI College
High School Diploma - English
Brookshire High School
High School - English
Excel High School
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