Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Guthrie

Greeley

Summary

Dynamic Assistant Team Leader at H&R Block with a proven track record in performance monitoring and team motivation. Expert in Microsoft Office Suite, I successfully enhanced productivity through effective coaching and constructive feedback, leading to improved team outcomes. Committed to fostering collaboration and resolving complex issues to achieve organizational goals.

Experienced with team leadership and coordination. Utilizes effective communication and conflict resolution to maintain team harmony. Track record of enhancing team performance and achieving operational goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Professional with strong background in team leadership and operational management. Skilled in fostering collaboration, driving team success, and adapting to evolving demands. Expertise in conflict resolution, project coordination, and strategic planning. Known for reliability, effective communication, and results-driven mindset.

Results-driven professional prepared for leadership roles within team-oriented environment. Proven ability to enhance team performance and drive project success. Valued for collaborative approach and adaptability to dynamic work conditions. Skilled in team management and task delegation.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

10
10
years of professional experience

Work History

Assistant Team Leader

H&R Block
12.2024 - 04.2025
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
  • Managed team workload to reach production targets.
  • Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
  • Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.

Assistant Team Leader

H&R Block
12.2023 - 04.2024
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.

Patient Access Specialist

UCHealth University of Colorado Hospital
08.2020 - 07.2023
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Prepared patient identification band and completed admissions papers.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork.

Assistant Team Leader

H&R Block
12.2019 - 04.2020
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Worked with customer service to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Managed team workload to reach production targets.
  • Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.

Medical Assistant

Banner Health
02.2019 - 08.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Phlebotomist

Northern Colorado Laser and Skin
05.2015 - 09.2017
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Receptionist

Northern Colorado Laser and Skin
05.2015 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Education

Certificate - Medical Assistant

Aims Community College
Greeley, CO
02-2019

Certificate - Phlebotomy

PACE American Society For Clinical Laboratory
Texas City, TX
05-2015

Certificate - CNA

Aims Community College
Greeley, CO
05-2002

Skills

  • Performance monitoring
  • Microsoft Office Suite
  • Motivational leadership
  • Microsoft windows XP professional
  • Epic systems
  • Program support
  • Problem-solving
  • Team supervision
  • Attention to detail
  • Cash handling
  • Teamwork and collaboration
  • Complex Problem-solving
  • Overseeing daily activities
  • Team motivation
  • Shift scheduling
  • Goal setting
  • Work Planning and Prioritization
  • Performance evaluations
  • Process improvement
  • Performance improvement
  • Documentation and reporting
  • Issue resolution
  • Daily workflow improvement
  • Client service
  • Technical support
  • Leading team meetings
  • Giving constructive feedback
  • Overtime management
  • Flexible schedule

Timeline

Assistant Team Leader

H&R Block
12.2024 - 04.2025

Assistant Team Leader

H&R Block
12.2023 - 04.2024

Patient Access Specialist

UCHealth University of Colorado Hospital
08.2020 - 07.2023

Assistant Team Leader

H&R Block
12.2019 - 04.2020

Medical Assistant

Banner Health
02.2019 - 08.2019

Phlebotomist

Northern Colorado Laser and Skin
05.2015 - 09.2017

Receptionist

Northern Colorado Laser and Skin
05.2015 - 09.2017

Certificate - Medical Assistant

Aims Community College

Certificate - Phlebotomy

PACE American Society For Clinical Laboratory

Certificate - CNA

Aims Community College

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Rachel Guthrie