Rachel Goebel
Johnstown
Summary
Experienced hospitality professional with a strong background at Old Chicago, specializing in cocktail crafting and inventory management. Notable achievements include enhancing customer engagement and effectively resolving conflicts, leading to exceptional service delivery. Proven ability to streamline operations and improve efficiency, leveraging strong communication and time management skills. Aiming to further develop expertise in a dynamic environment that prioritizes customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bartender
Old Chicago
Loveland
05.2024 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Adhered to state regulations regarding serving alcohol responsibly.
- Sorted and recorded cash register totals to maintain accurate accounting.
- Conducted routine bar inventories.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Front Desk Receptionist
Outdoor Recreation, NAF
Jacksonville
06.2017 - 05.2020
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Scheduled reservation requests and maintained accurate records of bookings.
- Took reservations from patrons by phone or online.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Researched and resolved customer issues.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Compiled data from various sources into comprehensive reports for management review.
Office Automation Clerk
NAF Accounting
Jacksonville
11.2018 - 01.2020
- Completed and mailed contracts, invoices or checks.
- Maintained inventory records for all office automation equipment in use.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Monitored office supplies inventory and placed orders when necessary.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled expenses and financial records.
Server
Old Chicago
Longmont
06.2014 - 06.2017
- Trained new employees on restaurant procedures and plating techniques.
- Delivered high-quality customer service and coordinated with restaurant staff to maintain prompt order delivery.
- Worked closely with sponsors to guarantee effective promotion and increased sales.
- Acquired invaluable expertise in multitasking, oral communication, and verbal interactions.
- Accurately recorded orders on cash register and point-of-sale system.
- Set up tables in between patrons to reduce wait times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
Education
High School Diploma -
Longmont High School
Longmont, CO05-2014
Skills
- Cocktail Crafting Expertise
- Inventory management
- Cash handling
- Regulatory compliance
- Order communication
- Customer engagement
- Effective communication
- Conflict resolution
- Time management
- Office equipment operations
- File management
- Data entry
Timeline
Bartender
Old Chicago
05.2024 - Current
Office Automation Clerk
NAF Accounting
11.2018 - 01.2020
Front Desk Receptionist
Outdoor Recreation, NAF
06.2017 - 05.2020
Server
Old Chicago
06.2014 - 06.2017
High School Diploma -
Longmont High School