Rachel Gillespie
Commerce City
Summary
Dynamic professional with expertise in claims processing and customer relationship management, known for enhancing customer satisfaction through effective communication and technical troubleshooting. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Committed to leveraging time management and organizational abilities in entry-level roles to drive company growth.
Overview
14
14
years of professional experience
Work History
Tier II Member Services
Kaiser Permanente, Colorado
Centennial
01.2019 - Current
- Utilized advanced technical skills to troubleshoot complex claims inquiries and implement effective solutions.
- Achieved high customer satisfaction by providing tailored, creative resolutions to complex issues.
- Collaborated with team members to identify and resolve customer concerns efficiently.
- Enhanced customer satisfaction through expert knowledge and approachable service.
- Identified customer needs promptly to enhance support experience.
- Streamlined processing workflows using software tools to improve overall performance.
- Managed claims processing for diverse insurance products while ensuring compliance with HIPAA regulations.
- Educated clients on billing procedures and payment options for improved understanding.
Storage Manager
Uhaul Moving And Storage
Denver
12.2014 - 01.2019
- Supervised staff to maintain high standards of customer service and safety.
- Managed daily operations of self-storage facility, ensuring smooth workflows and optimal service delivery.
- Implemented warehouse plans that streamlined operations and improved service responsiveness.
- Conducted regular equipment inspections for compliance with safety regulations.
- Loaded and unloaded shipments efficiently to support logistics operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized software for accurate tracking of rental payments and customer information, enhancing record-keeping efficiency.
- Responded swiftly to emergency situations, including fires and floods.
Store Cashier Manager
Dollar Tree Stores
Aurora
12.2011 - 11.2014
- Developed and implemented strategies that increased customer satisfaction and loyalty.
- Resolved customer complaints to improve service quality and maintain customer trust.
- Trained new cashiers on store policies and best practices, enhancing customer engagement.
- Handled cash register operations, including opening and closing procedures.
- Performed regular audits of cash drawer for accuracy and compliance.
- Maintained cleanliness and organization of checkout area and store displays.
- Provided leadership during organizational changes and crisis situations.
- Kept updated on store promotions to effectively highlight sales to customers.
Education
GED -
Community College of Aurora
Aurora, Colorado, CO01-2018
Skills
- Claims processing
- Customer relationship management
- Customer training
- Compliance management
- Technical troubleshooting
- Software optimization
- Problem solving
- Time management
- Task prioritization
- Multitasking
- Effective communication
- Customer relations
Timeline
Tier II Member Services
Kaiser Permanente, Colorado
01.2019 - Current
Storage Manager
Uhaul Moving And Storage
12.2014 - 01.2019
Store Cashier Manager
Dollar Tree Stores
12.2011 - 11.2014
GED -
Community College of Aurora