Rachel Garcia
Alamosa
Summary
Dynamic paraprofessional with a proven track record at SLV Boces, specializing in behavior management and special education support. Enhanced student comprehension through tailored instruction and effective communication. Committed to fostering a positive learning environment while implementing individualized learning plans, ensuring every student receives the attention they deserve.
Overview
4
4
years of professional experience
Work History
Paraprofessional
SLV Boces
10.2024 - Current
- Facilitated small group instruction, reinforcing concepts and improving student comprehension.
- Collaborated with educators to develop individualized learning plans for students with special needs.
- Monitored student behavior and provided guidance to promote a positive learning environment.
- Assisted in maintaining classroom organization, ensuring materials were readily available for instructional use.
- Participated in professional development workshops to enhance skills and educational strategies.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported classroom activities by assisting teachers with lesson implementation and student engagement.
Delivery Driver
DoorDash
05.2024 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology, optimizing delivery times and fuel usage.
- Managed multiple deliveries simultaneously while adhering to strict schedules.
- Communicated effectively with customers regarding order status and delivery updates.
- Implemented feedback from customers to improve service quality and address concerns promptly.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Call Center Rep (remote)
Total Med
06.2023 - 12.2023
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Utilized CRM software to document interactions and track case resolutions accurately.
- Trained new staff on company policies and call handling procedures to enhance team performance.
- Collaborated with cross-functional teams to address and escalate complex customer issues effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Medical Records Clerk
Valley Wide Health Systems
01.2022 - 09.2022
- Organized and maintained patient records in compliance with HIPAA regulations.
- Processed incoming and outgoing medical records requests efficiently.
- Ensured accuracy of patient data by conducting regular audits of records.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Streamlined record retrieval process, improving response time for patient inquiries.
- Implemented best practices for data entry, enhancing overall data integrity.
- Assisted in developing policies for efficient management of medical records storage.
Education
High School Diploma -
Center High Schiol
Center, CONo Degree - Medical Assistant
Trinidad Stwte Junior College
AlamosaSkills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
Timeline
Paraprofessional
SLV Boces
10.2024 - Current
Delivery Driver
DoorDash
05.2024 - Current
Call Center Rep (remote)
Total Med
06.2023 - 12.2023
Medical Records Clerk
Valley Wide Health Systems
01.2022 - 09.2022
High School Diploma -
Center High Schiol
No Degree - Medical Assistant
Trinidad Stwte Junior College