Rachel Cohen
Golden,CO
Summary
Clinical applications leader with experience driving healthcare technology transformation across multi-site organizations. Focus on aligning EMR systems with clinical operations, regulatory requirements, and organizational strategy. Expertise in eClinicalWorks, interoperability (HL7, FHIR), AI-enabled clinical tools, and workflow redesign. Proven results in improving documentation quality, operational efficiency, and interdisciplinary training models within complex care environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Applications Lead Engineer
Center for Independence (PACE)
CA
03.2025 - Current
- Lead enterprise clinical applications strategy for a multi-site PACE organization
- Transition training model to a clinically driven, interdisciplinary structure
- Direct integration strategy including imaging interfaces
- Implement patient safety and risk monitoring tools
- Redesign workflows across intake, documentation, and care coordination, building scalable training infrastructure
- Deployed AI-supported tools to reduce provider burden
- Standardize interoperability using HL7 and FHIR
- Implemented quality assurance protocols, ensuring compliance with industry standards and enhancing product reliability.
- Led cross-functional teams to enhance product development processes and drive innovation initiatives.
- Collaborated with stakeholders to define project requirements and align engineering solutions with organizational goals, developed executive and board-level reporting
- Analyzed system performance metrics, identifying areas for improvement and driving optimization strategies.
- Developed training programs for staff on new technologies, enhancing team capabilities and knowledge retention.
- Led a team of engineers to deliver high-quality products on time and within budget constraints.
Senior Clinical Applications Engineer
GoHealth Urgent Care
National
11.2024 - 06.2025
- Led clinical application optimization across 120+ clinics
- Supported facility builds, HIE integration, telehealth, and RCM, and clinical workflows integrations
- Developed and maintained software applications to enhance patient care delivery.
- Collaborated with cross-functional teams to streamline application processes and improve user experience.
- Led troubleshooting efforts for application issues, ensuring timely resolution to minimize downtime, resolved complex system and workflow issues
- Designed training materials and conducted sessions for staff on new system features and updates.
- Implemented software updates and patches, enhancing application security and performance.
- Analyzed user feedback to identify areas for improvement in existing applications, driving enhancements.
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
Chief Information Office & Clinical Applications Advisor
Chai Urgent Care
New York
01.2021 - 11.2024
- Directed clinical applications strategy across 60+ clinics
- Led EMR optimization and workflow standardization
- Implemented AI tools and analytics solutions
- Oversaw telemedicine and revenue cycle systems
- Aligned technology initiatives with business priorities
- Developed training materials to streamline onboarding processes for new advisors, ensuring consistent service standards.
- Led initiatives to enhance patient care protocols, improving overall service delivery efficiency.
- Mentored junior staff on best practices in urgent care operations and patient engagement strategies.
- Collaborated with cross-functional teams to implement new healthcare technologies, optimizing workflow and patient experience.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Education
Ph.D. - Public Health
Pace University
New York, NYPh.D. - Psychology
Glendale University of Law
Glendale, CABachelor of Science - Biology / Paramedicine
SUNY Stony Brook
Stony Brook, NYSkills
- EMR/EHR: eClinicalWorks, HEALOW
- Interoperability: HL7, FHIR, HIE Integration
- Analytics: EBO, Clinical Reporting
- Platforms: ServiceNow, Salesforce, Smartsheets, ClickUp, Microsoft Planner, JIRA/Confluence
- Clinical Domains: Clinical Operations, Epidemiology
- Methodologies: Agile, Process Improvement, PMP, Prince2, ITIL
Certification
- Project Management Professional (PMP)
- Certified eClinicalWorks Trainer
- ITIL Certified
- Certified Lab Instructor
- Certified AI Tools & Methodologies
- NYS Certified Adolescent Psychology
CORE COMPETENCIES
- Clinical Applications Strategy & Optimization
- EClinicalWorks (eCW), HEALOW, EBO Analytics
- Interoperability: HL7, FHIR, HIE Integration
- Clinical Workflow Redesign (PACE, Ambulatory, Urgent Care)
- AI Tools: Sunoh, PRISMA, Ambient Documentation
- Clinical Governance & Documentation Standards
- Training Program Development & Scaling
- Regulatory Readiness & Quality Reporting
- Revenue Cycle, Telehealth, Patient Engagement
- Project & Program Leadership (PMP, ITIL)
Timeline
Clinical Applications Lead Engineer
Center for Independence (PACE)
03.2025 - Current
Senior Clinical Applications Engineer
GoHealth Urgent Care
11.2024 - 06.2025
Chief Information Office & Clinical Applications Advisor
Chai Urgent Care
01.2021 - 11.2024
Ph.D. - Public Health
Pace University
Ph.D. - Psychology
Glendale University of Law
Bachelor of Science - Biology / Paramedicine
SUNY Stony Brook