Rachel Axley
Colorado Springs
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Kohl's
05.2022 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained visual merchandising standards to maximize product visibility and appeal.
- Trained new associates on operational procedures and best practices for customer interaction.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to recommend product placements and promotional strategies to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Communication with customers professionally and proactively to provide product information and advice.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
- Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
- Handled returns or exchanges efficiently while adhering strictly to company guidelines and procedures.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Once Upon a Child
08.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences and build loyalty.
- Assisted in visual merchandising to create appealing product displays that attract customers.
- Resolved customer inquiries and complaints effectively to maintain satisfaction and retention.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in buying system.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Event Security
ARGUS EVENT STAFFING
07.2024 - 10.2024
- Maintained a safe and secure environment for event attendees, ensuring compliance with venue policies and procedures
- Performed thorough bag checks and screenings to prevent unauthorized items from entering the event premises
- Effectively communicated with event staff, law enforcement, and emergency personnel to coordinate response efforts in case of incidents or emergencies
- Responded promptly to disturbances or conflicts within the event area, diffusing situations calmly and professionally
- Implemented crowd control measures during high-traffic periods to maintain order and ensure the safety of all attendees
- Provided exceptional customer service by assisting attendees with directions, information, or any other inquiries they may have had
- Assisted in setting up barricades, fences, or other physical barriers as needed to control access points or restrict certain areas during events
- Ensured proper functioning of access control systems such as ticket scanning devices or ID verification equipment at entry points
- Assisted in the evacuation of event premises during emergencies or severe weather conditions
- Enhanced event security by collaborating closely with event coordinators to understand specific requirements for each occasion.
Sales Associate
Kohl's
09.2014 - 07.2015
- Processed transactions accurately and efficiently using point-of-sale systems.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Neighborhood Market Walmart
07.2013 - 10.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
GED -
Ged Program
Colorado Springs, COSkills
- Customer engagement
- Shelf stocking
- Loss prevention awareness
- Brand representation
- Store layout optimization
- POS system operation
- Resilience under pressure
- Autism experience
Accomplishments
- Trained and mentored 10+ employees.
Certification
- Driver's License
Timeline
Event Security
ARGUS EVENT STAFFING
07.2024 - 10.2024
Sales Associate
Once Upon a Child
08.2023 - Current
Sales Floor Associate
Kohl's
05.2022 - Current
Sales Associate
Kohl's
09.2014 - 07.2015
Cashier
Neighborhood Market Walmart
07.2013 - 10.2013
GED -
Ged Program
Additional Information
I also have excellent experience with children, specifically toddlers and infants. I have spent a lot of time babysitting and generally taking care of up to 6 different children for the last 15 years.