RACHAEL SMITH
Colorado Springs,CO
Summary
Dynamic Operations and Sales Manager with over a decade of multifaceted expertise in team leadership, practice management, and sales coaching. Proven track record of enhancing team performance by leveraging exceptional communication, time-management, and organizational skills to optimize productivity in fast-paced environments. Known for fostering strong relationships and making sound decisions to drive operational excellence. Diplomatic and inspirational leader adept in consultative selling techniques, consistently achieving high conversion rates and cultivating new business opportunities.
Overview
18
18
years of professional experience
Work History
Regional Development Manager
ClearChoice Dental Implant Centers
06.2024 - Current
- Train, coach and motivate Dental Implant Sales Consultants through modeling sales techniques, observing consultations and video review, and reviewing sales metrics.
- Work closely with centers, Regional Business Director, and divisional leadership to execute sales action plans.
- Facilitate monthly Performance Development Plans with Sales Consultants to drive sales performance results.
- Develop and execute new sales techniques and approaches to drive sales revenue and keep Sales Consultants engaged.
- Dissect monthly KPI's to assess center and Sales Consultants performance to develop long-term strategies.
General Manager
ClearChoice Dental Implant Centers
01.2023 - 05.2024
- Oversaw and optimized entire revenue performance of the center. Responsible for revenue of 10MM+ annually. Led and developed team of dedicated staff members.
- Maintained firm grip on Center's Profit and Loss statement, with a focus on controlling supplies, expenses, and labor costs.
- Collaborate with physicians to elucidate financial results, address discrepancies with targets, and implement cost management strategies.
- Fostered strong partnerships between Corporate and healthcare professionals by consistently communicating the organization's core values and beliefs.
- Successfully de-escalated conflicts and resolved client issues.
- Regularly scrutinize and interpret financial performance of the practice to ensure achievement of plans and sustained profitability.
- Efficiently managed and reported practice assets by implementing inventory control, supply chain optimization, procurement strategies, and effective accounts receivable management.
- Responsible for staff performance management and development, focusing on employee retention, development, succession planning, career-pathing, and performance improvement.
- Analyzed and managed crucial performance indicators, such as sales, collections, healthcare financing, close rate, collection ratio, percentage to target, and pipeline metrics
- Coached and mentored sales team in consultative selling techniques
- Performed sales consultations, offering tailored product recommendations to address individual dental requirements
- Demonstrated strong track record of selling dental solutions to patients, with average price point exceeding $50,000
Operations Manager
Pacific Dental Services
10.2014 - 12.2022
- Oversaw and managed daily operations of the dental office, ensuring seamless alignment with clinicians and staff to maintain optimal practice functionality
- Assumed responsibility for creating financially sustainable dental offices, overseeing overall practice outcomes, and making data-driven decisions
- Developed and executed annual budgets and set monthly financial goals to achieve fiscal targets
- Cultivated a positive work environment for all team members by providing leadership, effective management, and staff development, promoting team alignment and morale
- Conducted monthly staff meetings and ensured ongoing staff training and compliance, keeping all team members up-to-date with industry best practices
- Assumed full responsibility for HR functions, including recruitment, disciplinary actions, terminations, annual performance reviews, and staff scheduling
- Collaborated closely with Owner Doctor and Executive staff to guarantee financial objectives were met and clinical operations ran smoothly
- Handled patient complaints and worked closely with staff to guarantee a positive patient experience
- Reviewed and approved purchase invoices daily to ensure practice orders aligned with current needs
- Played a key role in the successful rollout of Epic software system in the first office in southern Colorado in March 2021 and provided training and support to other offices during their Epic transition.
Regional Sales Manager
Lia Sophia Jewelry
01.2007 - 12.2014
- Pioneered a thriving multi-level marketing venture, cultivating a dynamic team of 200+ Jewelry Advisors
- Growing the business to $6MM+ revenue annually
- Guided, mentored, and managed these individuals in the art of entrepreneurship and sales techniques
- Orchestrated monthly team meetings and conducted in-depth training sessions for a team of Advisors, equipping them with the knowledge and skills needed for success
- Crafted a comprehensive training program for new Advisors, designed to empower them with the tools and strategies to thrive in their entrepreneurial journey.
Education
High School Diploma -
Masters Christian Academy
Auburn, CA01.2000
Skills
- Staff Management and Team Leadership
- Proven Sales and Negotiation Skills
- Experienced in Sales Coaching and Mentoring
- Staff Training and Professional Development
- Interview, Hire and Onboard New Employees
- Excellent Interpersonal and Communication Skills
- Development and Process Improvement
- Budget Development and Financial Planning
- Exceptional Presentation, Organizational and Time Management Abilities
Timeline
Regional Development Manager
ClearChoice Dental Implant Centers
06.2024 - Current
General Manager
ClearChoice Dental Implant Centers
01.2023 - 05.2024
Operations Manager
Pacific Dental Services
10.2014 - 12.2022
Regional Sales Manager
Lia Sophia Jewelry
01.2007 - 12.2014
High School Diploma -
Masters Christian Academy
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