Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Martinez

Denver

Summary

Revenue Cycle professional with background in managing payment processing and team leadership. Known for optimizing workflows and ensuring accuracy in Payment Posting. Focused on team collaboration and adapting to changing needs. Reliable and committed to achieving results.

Overview

13
13
years of professional experience

Work History

Payment Posting Supervisor

Intermountain Health
10.2021 - Current
  • Oversee the day-to-day Payment Posting functions.
  • Communicates process changes to caregivers.
  • Assists with Human Resource functions including interviewing, selection, training, feedback, and performance evaluation.
  • Collaborate with multiple teams for projects or to work towards better processes.
  • Assist the payment posting team in problem solving to address issues relating to workflow processes and engage them in the resolution process.
  • Work with caregivers to promote effective working relationships within the team and other departments to work effectively as together.
  • Oversee productivity and quality of caregiver performance to maintain efficiency and accuracy.

Lead Payment Poster

SCL Health Systems
09.2019 - 10.2021
  • Works closely with the Resolution & Research Team and the Correspondence Team pinpoint root cause of problems and assist with solutions.
  • Assist in escalations received for R&R.
  • Work closely with Leadership on projects.
  • Acted as a liaison for leadership and the caregiver’s.
  • Performed and delivered QA for the Correspondence team.
  • Assist in problems that arise on patient accounts.
  • Assist in process improvement.

Tier I - Tier II Payment Poster

SCL Health Systems
02.2016 - 08.2019
  • Accurately posted payments and adjustments both electronically and manually.
  • Research, validates and makes adjustments to payment postings.
  • Follow up in accordance with procedures and policies with an overall goal of accurate postings.
  • Balances payments to deposits in systems and applications.
  • Posts all payments to patient accounts, using both electronic and manual posting systems.
  • Research and follows-up on missing information, such as EOB.
  • Index correspondence to Document types.
  • Communicated effectively with others through active listening and dynamic interpersonal skills.
  • Supported audits by providing detailed records of all posted payments and adjustments upon request.


Customer Service Supervisor

Walmart Supercenter
06.2018 - 08.2018
  • Supervised anywhere from 6-20 employees at a time.
  • Re-set registers and self pay kiosk and completed drawer audit’s.
  • Handled customer escalation's.
  • Delegate assignments depending on the customer volume.

Collections Clerk

Diversified Radiology
04.2012 - 07.2015
  • Process incoming Insurance explanation of benefits on several patient accounts in a timely manner, follow up on outstanding accounts, submit appeal & disputes, provide incoming call support to customers while following HIPAA laws, and multitask while using several software programs to process patient accounts.
  • Process Medical Records request.
  • Enter new services into the system on patient accounts.
  • Index correspondence to patient accounts.

Education

Associates of General Studies -

Front Range Community College
Westminster, CO
05.2016

Skills

  • Ability to Multitask
  • Organizational Skills
  • Quick Learner
  • Great Customer Service Skills
  • Professional Phone Etiquette
  • Strong Computer skills
  • EPIC
  • OnBase Unity
  • Resolve
  • Excellent Team Player
  • HIPAA compliance
  • Software navigation
  • Microsoft office

Timeline

Payment Posting Supervisor

Intermountain Health
10.2021 - Current

Lead Payment Poster

SCL Health Systems
09.2019 - 10.2021

Customer Service Supervisor

Walmart Supercenter
06.2018 - 08.2018

Tier I - Tier II Payment Poster

SCL Health Systems
02.2016 - 08.2019

Collections Clerk

Diversified Radiology
04.2012 - 07.2015

Associates of General Studies -

Front Range Community College

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Rachael Martinez