Rachael Enright
Littleton
Summary
Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
Overview
17
17
years of professional experience
Work History
Front End Supervisor
King Soopers
01.2008 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Cashier
Walmart
05.2007 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated POS system for cash, check, and credit card transactions with excellent accuracy levels.
- Process payment transactions with cash, credit/debit, food stamps
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained safe, workspace with cleaning duties
Education
Associate of Arts -
Red Rocks Community College
Denver, CO06.2012
Skills
- Customer Service
- Complaint Resolution
- Administrative Support
- Cash Counting
- Operations
- Opening and Closing Procedures
- Performance Improvement
Timeline
Front End Supervisor
King Soopers
01.2008 - Current
Cashier
Walmart
05.2007 - 12.2007
Associate of Arts -
Red Rocks Community College
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