Rabiea Mohamed Ali
Denver
Summary
Over 5 years of experience in the mortgage industry, delivering exceptional customer service and support. Proficient in navigating multiple computer systems efficiently in high-pressure environments. Proven ability to manage client relationships and resolve issues promptly, contributing to overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Loan Processor
Pulte Mortgage LLC
Centennial
06.2021 - 09.2023
- Processed and prepared mortgage loans, including FHA, VA, Conventional, and USDA.
- Verified document accuracy and adherence to investor guidelines for underwriting submissions.
- Delivered exceptional customer service while maintaining professional written and verbal communication.
- Ensured consistent updates on loan status to enhance customer understanding.
- Maintained quality work in a fast-paced environment. Provided capacity to multi-task using multiple computer screens and software programs.
- Successfully used critical thinking and problem-solving skills to process loans.
Vendor & Consumer Services Liaison
Pulte Mortgage LLC
Centennial
06.2018 - 06.2021
- Executed timely completion of assigned tasks, including employment verification and flood certificate orders.
- Prepared comprehensive credit report packages and secured CAIVRS information.
- Managed diverse email correspondence, ensuring prompt responses to inquiries.
- Utilized document tracking program ELF for efficient uploading of various documents.
Education
Bachelor of Arts - Political Science & Minor in Arabic Language
Colorado State University
Fort Collins, CO05-2017
Skills
- Loan processing
- Document verification
- Software proficiency
- Data management
- Customer service
- Compliance standards
- Communication skills
Languages
English
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
Loan Processor
Pulte Mortgage LLC
06.2021 - 09.2023
Vendor & Consumer Services Liaison
Pulte Mortgage LLC
06.2018 - 06.2021
Bachelor of Arts - Political Science & Minor in Arabic Language
Colorado State University
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