Qyanisha Lewis
Denver
Summary
Proven Manager with a track record of enhancing team performance and customer satisfaction at 7-Eleven. Excelled in employee motivation and inventory control, boosting efficiency and service quality. Skilled in verbal communication and team leadership, adept at resolving conflicts and mentoring staff to achieve excellence.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in a management role.
Overview
11
11
years of professional experience
Work History
Manager
7- Eleven
07.2018 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Monarch Cleaning Services
01.2014 - 03.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Everest College
Denver, CO05-2008
High School Diploma -
Gorge Washington
Denver, CO07-2003
Skills
- Customer service
- Training and mentoring
- Team leadership
- Goal oriented
- Time management
- Employee motivation
- Inventory control
- Decision-making
- Verbal and written communication
Timeline
Manager
7- Eleven
07.2018 - 12.2024
Supervisor
Monarch Cleaning Services
01.2014 - 03.2018
Everest College
High School Diploma -
Gorge Washington
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