QuaJonna Collins
Aurora
Summary
Dedicated employee with a strong background in customer service, multitasking, and time management. Committed to providing exceptional service to ensure each customer has a positive and memorable experience. Skilled at efficiently handling multiple tasks while maintaining a high level of professionalism. Passionate about delivering top-notch service and exceeding customer expectations.
Overview
6
6
years of professional experience
Work History
Paraeducator, Special Education
Kelly Educational Staffing
03.2025 - Current
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supported teacher in development of individual learning strategies.
New Patient Consultant
CCRM
05.2023 - 11.2024
- Managed incoming calls to schedule appointments and answer questions.
- Provided information regarding medical services, fees, and payment options.
- Resolved customer inquiries in a timely manner.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
Receptionist
Partners In Womens Health
06.2022 - 05.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
06.2020 - 01.2022
- Assisted with the scheduling of patient appointments and follow-up visits.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Verified patient insurance coverage for services rendered at the facility.
Appointment Scheduler
UCHealth University of Colorado Hospital
06.2019 - 05.2020
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Inputted patient data into the electronic health record system.
- Scheduled and confirmed appointments.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Gateway High School
Aurora, CO05.2009
Certified Nurses Assistant - CNA
Pickens Technical College
Aurora, CO05.2009
Associate of Applied Science - Nursing
Community College of Aurora
Aurora, COSkills
- Scheduling
- Information Security
- Account Updating
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Report Generation
- Data Collection
- Appointment Scheduling
Timeline
Paraeducator, Special Education
Kelly Educational Staffing
03.2025 - Current
New Patient Consultant
CCRM
05.2023 - 11.2024
Receptionist
Partners In Womens Health
06.2022 - 05.2023
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
06.2020 - 01.2022
Appointment Scheduler
UCHealth University of Colorado Hospital
06.2019 - 05.2020
Certified Nurses Assistant - CNA
Pickens Technical College
High School Diploma -
Gateway High School
Associate of Applied Science - Nursing
Community College of Aurora
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