Summary
Overview
Work History
Education
Skills
Timeline
Generic

QuaJonna Collins

Aurora

Summary

Dedicated employee with a strong background in customer service, multitasking, and time management. Committed to providing exceptional service to ensure each customer has a positive and memorable experience. Skilled at efficiently handling multiple tasks while maintaining a high level of professionalism. Passionate about delivering top-notch service and exceeding customer expectations.

Overview

6
6
years of professional experience

Work History

Paraeducator, Special Education

Kelly Educational Staffing
03.2025 - Current
  • Reported on student progress, behavior, and social skills to parents.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Supported teacher in development of individual learning strategies.

New Patient Consultant

CCRM
05.2023 - 11.2024
  • Managed incoming calls to schedule appointments and answer questions.
  • Provided information regarding medical services, fees, and payment options.
  • Resolved customer inquiries in a timely manner.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Verified patient insurance eligibility and entered patient information into system.

Receptionist

Partners In Womens Health
06.2022 - 05.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.

Advanced Medical Support Assistant

U.S. Department of Veterans Affairs
06.2020 - 01.2022
  • Assisted with the scheduling of patient appointments and follow-up visits.
  • Greeted patients upon arrival and directed them to their destination within the facility.
  • Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
  • Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
  • Verified patient insurance coverage for services rendered at the facility.

Appointment Scheduler

UCHealth University of Colorado Hospital
06.2019 - 05.2020
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Inputted patient data into the electronic health record system.
  • Scheduled and confirmed appointments.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

High School Diploma -

Gateway High School
Aurora, CO
05.2009

Certified Nurses Assistant - CNA

Pickens Technical College
Aurora, CO
05.2009

Associate of Applied Science - Nursing

Community College of Aurora
Aurora, CO

Skills

  • Scheduling
  • Information Security
  • Account Updating
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Report Generation
  • Data Collection
  • Appointment Scheduling

Timeline

Paraeducator, Special Education

Kelly Educational Staffing
03.2025 - Current

New Patient Consultant

CCRM
05.2023 - 11.2024

Receptionist

Partners In Womens Health
06.2022 - 05.2023

Advanced Medical Support Assistant

U.S. Department of Veterans Affairs
06.2020 - 01.2022

Appointment Scheduler

UCHealth University of Colorado Hospital
06.2019 - 05.2020

Certified Nurses Assistant - CNA

Pickens Technical College

High School Diploma -

Gateway High School

Associate of Applied Science - Nursing

Community College of Aurora

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QuaJonna Collins