Preston Burns
Castle Rock
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Crave Real Burgers
Castle Rock
07.2025 - Current
- Supervised team operations during busy shifts to ensure efficient service.
- Resolved customer complaints swiftly to ensure satisfaction and repeat business.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Manager
Crave Real Burgers
Castle Rock
06.2025 - Current
Sales Consultant
Paychex, Inc.
Lake Ozark
12.2022 - 01.2025
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction
- Educated clients on payroll and HR solutions offered by Paychex.
Server/Bartender
Olive Garden
Fort Collins
08.2021 - 12.2022
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 6 tables at a time
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Manager
Crave Real Burgers
Castle Rock
07.2020 - 06.2021
- Led a team of 21 employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
Server
Crave Real Burgers
Castle Rock
10.2019 - 07.2020
Education
High school diploma -
Castle View High School
Castle Rock, COSkills
- Leadership
- Cash Handling
- Serving Experience
- Pricing negotiation
- Product education
- Sales presentations
Timeline
Shift Supervisor
Crave Real Burgers
07.2025 - Current
Manager
Crave Real Burgers
06.2025 - Current
Sales Consultant
Paychex, Inc.
12.2022 - 01.2025
Server/Bartender
Olive Garden
08.2021 - 12.2022
Manager
Crave Real Burgers
07.2020 - 06.2021
Server
Crave Real Burgers
10.2019 - 07.2020
High school diploma -
Castle View High School