Prasanna Swaminathan
Thornton
Summary
Experienced healthcare revenue cycle management professional with over 18 years of industry expertise. Strong analytical and problem-solving skills. Dedicated to driving business results. Excels in leadership roles and takes ownership of strategic initiatives that foster growth. Keen ability to navigate through challenging business situations, consistently building lasting relationships along the way.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Exec Director - Customer Success
Adroit Global Solutions - AGS Health Inc
05.2024 - Current
- Continued core directorial role with expanded revenue portfolio exceeding $20 Million in ARR
- Played a pivotal role in establishment of new delivery location and service line
- Worked through critical contract negotiations with some of the biggest healthcare organizations in the industry helping my organization land and expand on key product and service scopes
- Continue to excel in conflict resolution, problem solving with increased focus on technology led solutioning
Director - Customer Success
Adroit Global Solutions - AGS Health Inc
04.2021 - 05.2024
- Promoted to directorial role involving independent management over 20 clients of various scales, responsible for $18 million in annual revenue
- Role included discretionary decision making over contract execution, delivery management, hiring, etc
- Played internal consultant role on various sales deals
- Contributed to marketing initiatives by providing thought leadership on various healthcare topics
- Consistently engaged with VPs and C-Suite officers on business development initiatives
Sr. Manager - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
07.2019 - 04.2021
- Moved to the US to work in the customer success department of the organization’s US business unit
- Performed project management and client services duties in the US
- Grew my portfolio of clients, managing $6 M in ARR
Manager - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
07.2017 - 07.2019
- Continued leading and managing a portfolio of customers
- Focused on innovations such as automating key processes
- Attended various workshops/courses
Assistant Manager - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
11.2015 - 07.2017
- Took independent charge of a midsized client
- Turned the project's performance around
- Involved in a new transition of a large new client
- Built a strong relationship with all clients
- Periodically spent quality time at customer sites in the US streamlining workflow, establishing new processes etc
Supervisor - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
03.2014 - 11.2015
- Started in position of revenue cycle management (Supervisor) for a large customer
- Dealt with client's needs including providing analytical solutions, troubleshooting on critical issues, front line liaison for all operational matters
- Coordinated between various process owners internally and the clients
- Played a key role in training various teams
Team Leader - Analytics
Adroit Global Solutions - AGS Health Inc
11.2013 - 03.2014
- Moved laterally to a strategic analyst (supervisory) position
- Performed large data analysis, assisted operations in strategic decision making, enhancing delivery to clients through effective data, financial analysis, etc
Team Leader - General Management / Client Services
Adroit Global Solutions - AGS Health Inc
06.2011 - 11.2013
- Led teams ranging in sizes of 5 to 25 managing up to 20 client accounts
- Demonstrated ability to achieve excellent results
- Provided timely financial reporting to clients
- Developed excellent working relationship with key customers
- Groomed and mentored team
- Exceeded client expectations in deliverables
- Facilitated smooth transitioning of several accounts
Senior Accounts Executive
Ajuba Solutions Inc
05.2007 - 05.2011
- Did accounts receivables follow up with payers and patients
- Managed a small team of AR executives
- Prepared weekly and monthly status/financial reports, spreadsheets and presentations for business review meetings with customers
- Earned several appreciations and accolades from clients
- Retained client base without losing any accounts to competitors
Education
Bachelor's Degree - Computer Science
University of Madras
04.2007
High School DIPLOMA -
SSV High School
04.2004
Skills
- Project Oversight
- Conflict Resolution
- Proficient in Software Applications
- Analytical Problem Solving
- Data Analysis
- Strategic planning
- Verbal and written communication
- Decision-making
- Product Knowledge
- Customer Retention
- Account Management
- Client Advocacy
- Customer Retention Strategies
- Relationship building
Websites
Certification
CRCR
Personal Information
- Date of Birth: 05/20/87
- Nationality: Indian, US Permanent Resident
Additional Information - Healthcare Systems Experience
- Epic
- AdvancedMD EHR and PM
- NextGen
- ECW
- AllScripts
- Optum/Change Healthcare products
- Athena
Languages
English
Native or Bilingual
Hindi
Limited Working
Tamil
Native or Bilingual
Timeline
Exec Director - Customer Success
Adroit Global Solutions - AGS Health Inc
05.2024 - Current
Director - Customer Success
Adroit Global Solutions - AGS Health Inc
04.2021 - 05.2024
Sr. Manager - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
07.2019 - 04.2021
Manager - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
07.2017 - 07.2019
Assistant Manager - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
11.2015 - 07.2017
Supervisor - Client Services/Account Management
Adroit Global Solutions - AGS Health Inc
03.2014 - 11.2015
Team Leader - Analytics
Adroit Global Solutions - AGS Health Inc
11.2013 - 03.2014
Team Leader - General Management / Client Services
Adroit Global Solutions - AGS Health Inc
06.2011 - 11.2013
Senior Accounts Executive
Ajuba Solutions Inc
05.2007 - 05.2011
High School DIPLOMA -
SSV High School
Bachelor's Degree - Computer Science
University of Madras
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