Pranvera Krasniqi
Highlands Ranch
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Screener
College of DuPage
Glen Ellyn
2020.08 - 2021.06
- Ensured compliance with CDC and Department of Public Health guidelines for COVID-19 safety.
- Screened students, employees, and visitors for potential exposure.
- Conducted assessments using questionnaires and screening mechanisms.
Universal Banker
BMO Harris Bank
Naperville
2015.01 - 2017.01
- Assisted customers with accounts, complaints, and service requests, ensuring satisfaction.
- Opened accounts, processed loan applications, and guided customers through the loan process.
- Supported service staff with customer relations and maintained 100% audit compliance.
Senior Service Representative / Supervisor
BMO Harris Bank
Naperville
2015.01 - 2015.12
- Ranked as a top performer.
- Delivered exceptional customer service and built client relationships.
- Trained and supervised tellers to maintain compliance and service excellence.
- Assumed Service Manager responsibilities in her absence.
Manager of Food Services
Mariano's Fresh Market
Wheaton
2013.01 - 2014.12
- Trained and onboarded employees on policies and procedures.
- Promoted teamwork and maintained staff evaluations.
- Contributed to a positive shopping and working environment.
Service Operations Manager
Mariano's Fresh Market
Roscoe Village
2012.01 - 2013.12
- Trained staff to deliver high-level customer service.
- Managed scheduling, bookkeeping, and reports.
- Directed workflow to meet productivity and labor goals.
- Reported department progress and challenges to management.
Director of Finance
Road Signs & Marking
Prishtina
2009.01 - 2010.12
- Supervised a 20-person accounting team.
- Oversaw billing, payroll, budgeting, forecasting, and financial analysis.
- Advised executives on growth and profitability strategies.
- Managed banking relations to ensure smooth operations.
Education
Master of Business Management -
RiInvest University
Prishtina, KosovoBachelor of Business Management -
University of Prishtina
Prishtina, KosovoSkills
- Financial Management & Analysis
- Customer Service & Client Relations
- Banking Operations & Compliance
- Staff Training & Leadership
- Sales & Business Development
- Strategic Planning & Forecasting
Timeline
Screener
College of DuPage
2020.08 - 2021.06
Universal Banker
BMO Harris Bank
2015.01 - 2017.01
Senior Service Representative / Supervisor
BMO Harris Bank
2015.01 - 2015.12
Manager of Food Services
Mariano's Fresh Market
2013.01 - 2014.12
Service Operations Manager
Mariano's Fresh Market
2012.01 - 2013.12
Director of Finance
Road Signs & Marking
2009.01 - 2010.12
Master of Business Management -
RiInvest University
Bachelor of Business Management -
University of Prishtina