Porter Shelby

Tended to the care and maintenance of the Schaefer's Mill golf course. Provided guests with golf carts, and any other golf related services they required.

• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Participated in weekly team meetings to discuss service enhancements and resolve operational issues.

Responsible for ensuring all guests had legitimate ski passes before entering the mountain.

• Gathered, sorted and scanned passes to enter into computer system.
• Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
• Assisted in training new employees on scanner usage, contributing to a skilled workforce.