Andrea De Luna

Detail-oriented, mission-driven professional with U.S. Air Force experience in high-compliance, documentation-heavy environments. Brings strong skills in records management, data entry, quality control inspections, and team coordination. Adept at communicating with diverse populations and resolving sensitive issues with discretion and professionalism. Ready to apply disciplined operations, integrity, and service mindset to Assistant Property Manager responsibilities, including software-based workflows, program compliance, and resident relations.

Maintained meticulous documentation and electronic records in alignment with stringent federal standards; ensured timely, accurate entries across multiple systems—transferable to property management software tasks (rent posting, service requests, applications/certifications, purchase orders, invoicing).

Conducted routine quality control checks and compliance reviews; identified discrepancies, corrected documentation, and escalated risks—parallel to housing quality standards inspections and audit-ready file maintenance.

Coordinated day-to-day team operations including task scheduling, training/mentoring junior personnel, and enforcing policies and procedures; contributed to a positive, inclusive, and teamwork-focused environment.

Communicated complex, sensitive information to diverse audiences with clarity and discretion; de-escalated tense situations and mediated conflicts to maintain mission progress and safety.

Prepared concise reports and summaries to inform leadership decisions; ensured accuracy, completeness, and timely delivery under tight deadlines.

Supported 24/7 operations and surge demands; flexible availability for weekend/after-hours requirements.

Relevant Translation to Assistant Property Manager Role: High-volume, accurate data entry; strict file integrity; policy compliance; inspection mindset; staff coordination; conflict resolution; service orientation with diverse populations; professionalism and confidentiality.