PJ Mahler

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Provided in home care for elderly parent.

• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.