Piper White
Broomfield
Summary
Dynamic leader with a proven track record at Tyler's Pub at the Pier, excelling in operations management and customer relations. Skilled in leadership and team building, effectively enhancing team cohesion and client satisfaction. Demonstrated ability to streamline processes, boosting efficiency by 20%. Expert in inventory control and strategic planning, with exceptional verbal communication abilities.
Overview
4
4
years of professional experience
Work History
General Manager
Tyler's Pub at the Pier
08.2023 - 12.2024
- Oversaw all operational aspects of a dynamic restaurant/bar, including inventory management, staff scheduling, and general administrative duties, ensuring efficient daily operations.
- Spearheaded the development and implementation of new menus, aligning offerings with customer preferences and seasonal availability while achieving profitability targets.
- Managed comprehensive pricing strategies to optimize revenue without compromising guest satisfaction.
- Cultivated a team-oriented environment through effective leadership and personnel management, resulting in high staff morale and reduced turnover.
- Collaborated closely with suppliers, staff, and senior management to ensure seamless service delivery and operational excellence.
Bartender & Server
Texas Roadhouse
08.2022 - 04.2023
- Managed service operations in a high-volume, quick-turn environment, emphasizing efficient time management and multitasking to deliver excellent customer experiences.
- Enhanced communication protocols between front of house and back of house, leading to smoother operational flow and immediate resolution of service issues.
- Implemented proactive strategies to address unique challenges, improving overall service quality and customer satisfaction.
Server
Joes NY Pizza
01.2022 - 08.2022
- Coordinated dining operations, including table management and side tasks, while providing ongoing support to team members.
- Fostered effective communication with kitchen staff and management, ensuring a seamless link between service delivery and kitchen operations.
- Managed service for large parties and responded adeptly to special customer requests, maintaining high standards of customer service during peak times.
Server
J Peters Grill & Bar
01.2021 - 12.2021
- Delivered consistent, high-quality customer service by maintaining clear communication and developing strong product knowledge.
- Established a reputation for reliability and flexibility, adapting service strategies to meet both business needs and customer expectations.
- Led problem-solving initiatives, contributing to a culture of proactive service and customer loyalty.
Education
Bachelor of Science - Biological Sciences
Clemson University
Clemson, SC12-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Customer relations
- Inventory control
- Verbal and written communication
- Strategic planning
Timeline
General Manager
Tyler's Pub at the Pier
08.2023 - 12.2024
Bartender & Server
Texas Roadhouse
08.2022 - 04.2023
Server
Joes NY Pizza
01.2022 - 08.2022
Server
J Peters Grill & Bar
01.2021 - 12.2021
Bachelor of Science - Biological Sciences
Clemson University
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