Piper Johnston
Centennial
Summary
Dedicated host with strong multitasking abilities and effective time management, creating positive dining experiences while managing high-pressure situations. Proven track record in enhancing customer satisfaction through exceptional service and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host, Food Runner, Togo
Outback Steakhouse
2025.08 - Current
- Greeted and seated guests to ensure prompt service and enhance dining experience.
- Managed reservation system to optimize seating arrangements during peak hours.
- Collaborated with team members to maintain cleanliness and organization of front-of-house areas.
- Assisted in training new hosts on customer service protocols and restaurant procedures.
- Monitored dining area for any needs, facilitating timely service adjustments as required.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Babysitter
Parents Of Children
2024.05 - 2026.03
- Supervised children's activities, ensuring safety and engagement throughout playtime.
- Developed and implemented age-appropriate learning games to stimulate cognitive development.
- Managed daily schedules, coordinating meals, naps, and educational moments effectively.
- Communicated regularly with parents regarding children's progress and behavior updates.
- Maintained cleanliness and organization of play areas, adhering to safety standards consistently.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
Host
Courtyard Social
2024.08 - 2025.06
- Welcomed and engaged guests to create a positive dining experience.
- Managed reservation systems to optimize seating efficiency and reduce wait times.
- Maintained cleanliness and organization of host station for efficient operations.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Trained new hosts on customer service standards and operational procedures.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05.2026
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Detail-oriented
- Telephone reception
- Guest relations
- Patience and empathy
- Problem-solving
- Strong work ethic
- Cleaning and sanitation
- Reservation coordination
Accomplishments
- Maintained a 3.8 GPA while balancing high school and dual-enrollment coursework.
- Recognized as an Honoree in English 9 and English 10.
- Awarded a Colorado Early Colleges Tuition Voucher/Scholarship for academic achievement.
- Completed Certified Nursing Assistant (CNA) training and healthcare pathway coursework.
- Earned CPR and First Aid certifications.
- Gained real-world career exposure through job shadowing experiences in healthcare and related fields.
Certification
- CPR and First Aid Certification completed.
- Certified Nursing Assistant (CNA) training in progress.
Timeline
Host, Food Runner, Togo
Outback Steakhouse
2025.08 - Current
Host
Courtyard Social
2024.08 - 2025.06
Babysitter
Parents Of Children
2024.05 - 2026.03
High School Diploma -
Douglas County High School