Pikulthong Chaiwara
Chiang Mai
Summary
Bonsai Server currently transitioning to bar department in the same company, bringin more than 16 years of customer service in hotel industry with adaptable skills in team work, improvements on customer satisfaction and anticipating guest needs. Proven success completing long contracts 6-8 months always saving company's cost and increasing revenue and Guest TGEM. Eager to apply all my knowledge and self discipline to learn every single detail to perfection from my supervisors and trainers.
Overview
17
17
years of professional experience
Work History
Bonsai Server
Carnival Cruise Lines
09.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned the procedures regarding bar and restaurant functionality based on Carnival's standard.
- maintained cleanliness and organization based on USPH Guidelines
Bar Server
Four Seasons Hotel
01.2012 - 03.2016
- Provided exceptional service to any kind of guests, ensuring their needs were promptly attended to throughout their visit in the hotel, pool areas and restaurant.
- Managed customer deliveries and assisted with carrying out orders in a timely manner.
- Prepared hot coffee and tea according to customer requests.
- Received over 10 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Checked guests' identification before serving alcoholic beverages.
Bar Server
Hilton Hotels Corporation
01.2008 - 02.2012
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Helping each other as a team in the customer satisfaction industry.
Education
Hotel And Tourism Management - Tourism And Hotel Management
BGF Budapesti Gazdasági Föiskola
Budapest03-2011
Skills
- Strong work ethic
- Exceptional customer service
- Customer relationship
- Guest engagement
- Hard worker
- Enthusiastic
- Menu memorization
- Food running
Timeline
Bonsai Server
Carnival Cruise Lines
09.2016 - Current
Bar Server
Four Seasons Hotel
01.2012 - 03.2016
Bar Server
Hilton Hotels Corporation
01.2008 - 02.2012
Hotel And Tourism Management - Tourism And Hotel Management
BGF Budapesti Gazdasági Föiskola
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