PHILLIP LAY

Leading operations for 38 centers across Southern Colorado market, ensuring consistency in service, operational excellence, and alignment with corporate objectives. Leading and empowering a team of six direct reports to implement Calibers purpose across the region.

• Delivering an average of $16M in monthly sales with annual EBITDA potential of over $19M.
• Strengthening relationships with local partners through monthly meetings to foster current revenue and future growth .
• Assuring strict adherence to company policies and regulatory standards, ensuring operational integrity, risk mitigation, and sustained safety compliance across all locations.
• Communicating business performance, forecasts and strategies to direct reports and other leaders within the market.
• Defining and tracking performance metrics, ensuring accountability through structured coaching, leadership development, and alignment with corporate growth objectives.

• Establish and maintain operational standards for 7 locations over Southern Colorado Region.
• Assess each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Manage personnel issues and implement corrective actions.
• Hold weekly meetings with general managers to discuss and review opportunities and performance in the following areas: CSEP, Cycle Time, Sales, Safety, Client Metrics, etc.
• Spearhead routine operations with multiple weekly walk-throughs to leverage effective company driven processes and procedures.
• Manage and motivate teams to increase revenue.
• Conduct thorough reviews of weekly and monthly reports to devise and deploy improvement strategies, facilitating consistent performance.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Implemented operational strategies and effectively built customer and employee loyalty.
• Streamlined office operations.
• Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
• Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation in multiple locations.

• Built and established business presence within the community.
• Created outstanding open lines of communication with industry agents, companies and vendors.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Used marketing strategies to bring in and capture new customer business.
• Learned and remained updated on statutory requirements and regulations.
• Devised and deployed team atmosphere to achieve optimal business operations.
• Monitored production operations for compliance of quality specifications.

• Boosted productivity through direction, preparation and implementation of company processes and procedures.
• Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
• Forecasted monthly sales projections to achieve production goals.
• Drove daily production activities with effective communication and leadership.
• Supervised staff by boosting performance and training on efficiency and productivity protocols.
• Escalated safety and quality issues and initiated remedial actions promptly.
• Contributed to company growth by delivering quality customer service to foster growth and retention.

• Supervised production schedules, production quality and on time delivery.
• Managed materials to keep up with production goals and meet customer demands.
• Held team meetings to discuss product value and vision while allowing team members to give ideas and suggestions.
• Articulated growth objectives and operating plans.
• Assessed and trained personnel for promotions to cross-functional operations.
• Diligently maintained safety and quality standards.