Phillip Garcia
Aurora
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Ganalh Lumber Company
Los Alamitos
05.2017 - 11.2019
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Processed transactions using point-of-sale systems accurately.
- Collaborated with team members to enhance customer service experiences.
- Maintained product knowledge to inform customers about offerings.
- Managed inventory levels and stocked merchandise as needed.
- Handled returns and exchanges following company policies.
- Educated customers on promotions, services, and product features.
- Answered customer inquiries and provided accurate information regarding products and services.
Order Picker
Target Logistics
Rialto
05.2016 - 02.2017
- Operated warehouse equipment to accurately pick orders for timely delivery.
- Maintained inventory accuracy by organizing stock and performing regular counts.
- Collaborated with team members to ensure efficient workflow and order fulfillment.
- Followed safety protocols to maintain a secure working environment during operations.
- Utilized handheld scanners to track merchandise and verify order details.
- Communicated effectively with supervisors regarding inventory levels and order issues.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Achieved productivity and accuracy standards to meet company guidelines.
Customer Service Representative
Ganalh Lumber Company
Los Alamitos
07.2014 - 04.2015
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Processed transactions using point-of-sale systems accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Oder picker
Hot Topic Warehouse
City of Industry
08.2008 - 11.2008
- Operated forklifts to transport merchandise within the Hot Topic Warehouse.
- Picked and packed customer orders accurately for timely shipping.
- Maintained clean and organized work areas to ensure safety compliance.
- Assisted in loading and unloading shipments efficiently and safely.
Cashier
A.J Wright
West Covina
06.2007 - 08.2007
- Operated cash register and processed customer transactions efficiently.
- Handled cash, credit, and debit transactions accurately and responsibly.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Managed returns and exchanges according to store policies with professionalism.
- Stocked shelves and arranged merchandise to enhance product visibility for customers.
Education
Fair Valley Continuation
Covina, CASkills
- Product knowledge
- Order processing
- Complaint resolution
- Transaction accuracy
- Inventory management
- Customer relationship management
- Team collaboration
- Workflow optimization
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Attention to detail
- Safety compliance
- Training and mentoring
- Brand representation
- Calm demeanor
- Product sales
- Client relations
- Customer service
- Empathy and patience
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Ganalh Lumber Company
05.2017 - 11.2019
Order Picker
Target Logistics
05.2016 - 02.2017
Customer Service Representative
Ganalh Lumber Company
07.2014 - 04.2015
Oder picker
Hot Topic Warehouse
08.2008 - 11.2008
Cashier
A.J Wright
06.2007 - 08.2007
Fair Valley Continuation