Phillip Craven
Denver
Summary
Dynamic leader passionate about collaboration with a proven ability to develop innovative strategies that effectively address challenges. Known for taking initiative in team settings, ensuring projects run smoothly while fostering an environment of support and encouragement. Committed to building strong personal connections that enhance team cohesion and drive collective success. Results-oriented professional dedicated to empowering others and achieving shared goals.
Supportive Team Lead with 4 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Multi-tasking Team Leader well-known for executing successful, new operational initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Lead/Assistant Manager
Chick-fil-A
05.2022 - 08.2026
- Led team in delivering exceptional customer service to enhance guest experience.
- Trained and mentored staff on operational procedures and company standards.
- Implemented processes to improve efficiency and reduce wait times during peak hours.
- Monitored inventory levels, ensuring timely restocking of supplies for smooth operations.
- Assisted shift leads with operational tasks, and running the restaurant smoothly
- Trained new team members, help them accomplish success
- Work with directors with administrative tasks, marketing events, new operational ideas
- Ensured compliance with health and safety regulations, promoting a safe work environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Pantry Runner
Epicurean Catering
01.2024 - 03.2026
- Facilitated timely delivery of food and supplies to various event locations.
- Coordinated logistics for large-scale catering events, ensuring seamless operations.
- Maintained organized inventory system for kitchen supplies and equipment.
- Collaborated with culinary team to enhance service efficiency during peak hours.
- Streamlined workflow processes, reducing wait times for food service.
- Monitored quality control standards to ensure high customer satisfaction levels.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Education
High School Diploma -
Cherry Creek High School
Denver, CO05-2026
Skills
- Initiative taking
- Reliable and trustworthy
- Honest
- Customer Service
- Team Building
- Inventory management
- Project management
- Event coordination
- Problem solving
- Budgeting and finance
- Community service
- Organized and efficient
- Multitasking
- Deadline adherence
- Public speaking
- Empathy and patience
- Reliability and punctuality
- Project oversight
- Problem-solving
- Friendly and outgoing
- Adaptability and dependability
- Clear communication
- Team leadership
- Flexible schedule
- Computer skills
- Positive attitude
- Leadership qualities
- Time management
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Product management
- Key performance indicators
- Equipment maintenance
- Relationship building
- Talent acquisition
- Corporate social responsibility
- Resource allocation
- Human resources management
Accomplishments
- Achieved DECA state finalist by completing integrated marketing campaign, and quick service restaurant management role play with accuracy and efficiency.
- Supervised team of 25 staff members.
Certification
CPR/AED certified
First aid certified
Timeline
Pantry Runner
Epicurean Catering
01.2024 - 03.2026
Team Lead/Assistant Manager
Chick-fil-A
05.2022 - 08.2026
High School Diploma -
Cherry Creek High School